This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Aug 24, 2023 39 views
Responsibilities:
- Manage/handle the outgoing/incoming calls professionally.
- Identify and assesses customer’s need to achieve satisfaction.
- Giving follow up calls to the customers at a specified date and time.
- Stay up-to-date on product and service knowledge.
- Follow communication procedures, guidelines, and policies.
- Managing a large number of outbound/inbound calls.
- Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes.
Requirements & Skills:
- Excellent written and verbal communication skills, particularly in English.
- Strong problem-solving and troubleshooting abilities.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Comfortable with technology and ability to quickly learn new systems.
- Ability to adapt to changing situations and priorities.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Sep 25, 2023
Posting Date:
Aug 24, 2023
Work Environment
Supervisor’s gender:
Either
Percentage of female coworkers:
60-69%
Empire Group
Information Technology · 11-50 employees - Rawalpindi
pInformation Technology/p
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