This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Nov 08, 2021 37 views
PKR. 50,000 - 80,000/Month
This is an exceptional job opportunity to join UK’s leading translation and Interpretation company EMPIRE GROUP.
- We are looking for full-time Quality Assurance having background experience in the Call Centre Industry for our office located in Phase 7, Bahria Town, Islamabad.
- The candidate will be responsible for assessing the quality of the performance of our CSR staff who deal with our existing and potential customers.
Responsibilities:
- Participates in the design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to the site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual levels.
- Performs monitors of customer care email responses.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyses internal and external quality reports for management staff review.
- Perform other duties as assigned.
QUALIFICATION AND SKILLS:
- 1-3 years Call Centre Experience
- Excellent proficiency in MS-Excel (Stats/Graphs)
- Bachelor’s degree a plus
- Data analysis and reporting
- Excellent skills required in Microsoft PowerPoint
- Focus on quality and customer service.
- Exceptional listening and analytical skills
- Excellent verbal, written, and interpersonal communication skills.
- Excellent remuneration
- Paid Leaves
- Health Insurance (Self & spouse)
- EID Bonus
- Leaves Encashment
- Amazing work-culture
Job Details
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 09, 2021
Posting Date:
Nov 08, 2021
Empire Group
Information Technology · 11-50 employees - Rawalpindi
pInformation Technology/p
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
Manager Quality Assurance
First American Corporation (Pvt) Ltd., Sialkot, Pakistan
Posted Apr 15, 2024I found a job on Rozee!
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
