Posted Mar 10, 2025 139 views
As a Customer Support Representative, you will be the first point of contact for our valued customers, providing prompt and efficient assistance to ensure a positive experience. You will play a crucial role in maintaining customer satisfaction and fostering long-term relationships.
Responsibilities:
Customer Assistance:
- Respond to customer inquiries and provide accurate information about our services.
- Assist customers in their issues and resolve problems in a timely manner.
Communication:
- Communicate effectively with customers through chat or call if need be.
- Clearly and concisely convey information regarding services and issue resolutions.
Problem Resolution:
- Investigate and analyze customer issues to identify root causes and provide effective solutions.
- Escalate complex issues to superiors for further resolution.
Services Knowledge:
- Stay informed about our services to provide comprehensive and accurate information to customers.
Documentation:
- Maintain detailed records of customer interactions, including Ids, deposits, and cashouts.
- Provide feedback to the regarding recurring customer issues for process improvement.
Customer Feedback:
- Gather customer feedback to identify areas for improvement and report trends to management.
- Contribute to the enhancement of customer support processes based on feedback and experiences.
Skills
Job Details
Empurrar Pvt Ltd
At Empurrar, we specialize in providing comprehensive IT services and tailored consulting consulting. Our expert team delivers cutting-edge IT technologies, Additionally, our dedicated customer support services are available 24/7 to assist with any technical issues, providing peace of mind and seamless operation. Partner with us to transform your digital landscape and drive forward.
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