Enterprise Onboarding Specialist

Flipdish is revolutionizing the way independent restaurant and takeaway owners operate by providing them with powerful, user-friendly technology solutions supported by genuine human assistance. Our mission is to simplify the complexities of running a restaurant in today’s fast-paced environment.

As part of the Onboarding team based in Karachi, you will play a crucial role in helping enterprise and high-value customers successfully launch on the Flipdish platform. This position involves managing structured onboarding processes with multiple stakeholders, clear milestone tracking, and close coordination across Commercial, Product, Engineering, Support, and Customer Success teams. Your success will be measured by smooth onboarding experiences, clear communication with customers, and efficient resolution of internal dependencies, ensuring momentum from contract signing through to launch.

Key Responsibilities
- Own the end-to-end onboarding process for enterprise and high-value customers, ensuring a seamless transition from handover to go-live.
- Manage multiple onboarding projects simultaneously, tracking milestones, dependencies, risks, and necessary follow-ups.
- Serve as the primary day-to-day contact for customers during onboarding, setting clear expectations and maintaining transparent communication under pressure.
- Collaborate closely with Commercial, Product, Engineering, Support, and Customer Success teams to resolve blockers and keep rollouts on track.
- Translate technical and operational requirements into clear, customer-facing updates and convert customer feedback into actionable internal insights.
- Proactively identify risks, escalate issues appropriately, and lead recovery plans to maintain onboarding timelines and customer satisfaction.
- Develop and adhere to structured onboarding processes, playbooks, and tracking systems to ensure consistency across complex accounts.

Required Qualifications
- Experience in onboarding, customer success, or customer support roles, preferably within SaaS, hospitality tech, restaurant tech, or retail tech sectors.
- Proven ability to manage a structured, milestone-driven process with a clear endpoint while maintaining ongoing customer relationships.
- Demonstrated success managing a portfolio of multiple concurrent accounts (ideally 5+), handling complex operational environments calmly and efficiently.
- Strong ownership mindset, taking responsibility for outcomes even when challenges originate from other teams.
- Excellent internal collaboration skills, comfortable working cross-functionally with Commercial, Product, and Engineering teams.
- Ability to communicate effectively between technical/commercial language and clear client-facing messaging.
- Highly organized with systematic tracking methods for multiple onboardings, dependencies, and follow-ups.
- Clear and calm communication under pressure, including managing client escalations and internal coordination.
- Ambitious and eager to take on increasingly complex accounts and responsibilities beyond routine tasks.

Preferred Qualifications and Benefits
- Experience managing enterprise or multi-location accounts.
- Background in SaaS, hospitality tech, restaurant tech, or retail tech industries.
- Hands-on experience with complex rollouts involving multiple teams, locations, or technical dependencies.
- Ability to share concrete examples of recovering from rollout challenges and implementing improvements.

What You’ll Get
Flipdish offers a competitive salary along with significant opportunities for career growth in a dynamic startup environment. Benefits include 24 days of annual leave plus public holidays and company days such as Summer Fridays, private healthcare covering outpatient and inpatient services, company-provided transport with pick-and-drop service, and regular team meet-ups and company events to foster connection.

Interview Process
Candidates can expect a structured interview process including a recruiter screening call, hiring manager interview, competency/role-specific assessment, and a leadership interview.

At Flipdish, we champion independent restaurant owners by providing technology that is powerful yet simple, backed by a supportive and transparent culture. We value ownership, clarity, diversity, inclusion, and wellbeing, encouraging flexibility and meaningful impact. If you are enthusiastic and ready to contribute, we encourage you to apply and join us in shaping the future of restaurant technology.