Key Responsibilities:

 

  • Engaging with customers through various communication channels to ensure their satisfaction and loyalty.
  • Utilizing both traditional and modern methods, such as calls and WhatsApp, to confirm orders and address customer inquiries promptly and effectively.
  • Providing personalized support to customers by understanding their needs and offering tailored solutions.
  • Acting as a brand ambassador by delivering excellent customer service and fostering positive relationships with clients.
  • Assisting customers with product information, order tracking, and resolving any issues or concerns they may have.
  • Collaborating with cross-functional teams to streamline processes and improve the overall customer experience.
  • Ensuring accuracy and completeness of customer data and order information in our systems.
  • Adapting to changing priorities and multitasking in a dynamic work environment.

Qualifications:

  • A minimum of an Intermediate education level is required.
  • Demonstrated experience in customer service or a related field is preferred.
  • Proficient computer skills, including Microsoft Office Suite and familiarity with CRM software.
  • Excellent communication skills in both Urdu and English, with the ability to articulate ideas clearly and effectively.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently as well as part of a collaborative team.

Benefits:

  • Opportunities for career growth and advancement within the organization.
  • A supportive and inclusive work environment with a focus on employee development.

Timing: 12:00 PM to 10:00 PM (Afternoon Shift)

Work: Office Based

Job Type: Full Time

Salary: Rs18,000.00 - Rs20,000.00 per month

Job Details

Job Channel:
Total Positions:
6 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulshan-e-Iqbal, Karachi, Pakistan
Gender:
Female
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Apr 10, 2024
Posting Date:
Mar 10, 2024

Eshal Corporation

Information Technology · 11-50 employees - Karachi

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