WE ARE HIRING – CUSTOMER SERVICE REPRESENTATIVE (Csr)

Estetica Skin & Laser is seeking a dedicated Customer Service Representative (CSR) to join its team at the Bahria Orchard A Block Commercial Market in Lahore. This role involves engaging directly with customers to provide professional and courteous assistance both in-person and through communication channels such as calls and WhatsApp. The representative plays a key role in promoting clinic services, managing inquiries, converting leads into appointments, and supporting the clinics operational workflow. The position is ideal for candidates residing nearby to ensure easy commute and active participation during working hours from 12:00 PM to 9:00 PM. This role requires a confident and professional personality, strong interpersonal and customer dealing skills, and the ability to handle multiple communication modes effectively. The position also offers an attractive salary package, commission structure, and performance-based incentives, providing growth and career-building opportunities in the aesthetic and skincare sector. This role includes managing a team of 150 persons, necessitating strong coordination and leadership qualities to ensure excellent customer service and meet sales targets. The Customer Service Representative will work closely with the clinic team to coordinate appointments, maintain comprehensive customer records, and ensure high satisfaction levels. This position is key to maintaining the reputation and operational success of Estetica Skin & Laser by delivering consistent, high-quality customer experiences.
Responsibilities

Respond professionally and promptly to customer inquiries via calls, WhatsApp, and face-to-face interactions.
Explain clinic services, packages, and promotional offers clearly to potential and existing customers.
Follow up diligently with leads and existing customers to convert inquiries into confirmed appointments and sales.
Maintain accurate and up-to-date customer records and follow-up data to support sales and service efforts.
Coordinate schedules and appointments efficiently with the clinic team to optimize customer experience and staff utilization.
Handle customer concerns and complaints professionally, providing timely resolutions or escalating issues when necessary.
Achieve and strive to exceed assigned targets for sales and customer conversions while maintaining superior customer service standards.
Manage and support a team of 150 persons by fostering collaboration, communication, and motivation towards shared goals.
Ensure a welcoming and professional environment that reflects the values and standards of Estetica Skin & Laser.
Implement strategies to enhance customer satisfaction and loyalty through attentive and personalized service.
Utilize basic computer skills to manage communication systems and customer relationship management tools.
Maintain confidentiality and security of customer information in accordance with company policies and industry regulations.