This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted May 14, 2020 3 views
PKR. 20,000 - 30,000/Month
Customer Service Representative Job Description
- We are hiring a Customer Service Representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across several communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Perfect English (Please do not Apply if your English is not Perfect)
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jun 14, 2020
Posting Date:
May 14, 2020
eTechnosol Ltd
Banking/Financial Services · 11-50 employees - Peshawar
We are service providers for international sales and purchase online while addition providing sourcing of products abroad and handling QC, Shipping and Payments.
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
Customer Service Representative (CSR)
Provider MS Communications, Karachi, Pakistan
Posted Apr 25, 2024I found a job on Rozee!
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
