Posted Mar 13, 2024 170 views
The Customer Relations Specialist holds a pivotal role in representing our company, serving as the primary interface between our customers and our organization. This position demands excellent communication skills, empathy, and a genuine desire to assist customers with their inquiries, concerns, and needs. The ideal candidate will be proactive, solution-oriented, and dedicated to delivering personalized service that fosters long-term customer loyalty.
Responsibilities:
- Act as the primary point of contact for customers, addressing inquiries, requests, and concerns via phone, email, chat, and in-person interactions.
- Assist customers throughout the purchasing process, providing guidance, product information, and support from initial inquiry to order completion.
- Collaborate with sales, marketing, and operations teams to ensure accurate and timely order processing, inventory management, and shipment tracking.
- Provide personalized recommendations and solutions to customers based on their needs, preferences, and budget constraints.
- Work closely with Catalogue and Channel Managers to efficiently fulfill orders.
- Report to the Catalogue Manager.
- Process purchase orders, quotes, and invoices accurately and efficiently, following established procedures and protocols.
- Liaise with vendors, suppliers, and shipping carriers to coordinate deliveries, resolve shipping issues, and ensure on-time order delivery.
- Handle customer complaints and escalations promptly and professionally, aiming for satisfactory resolutions and maintaining positive relationships.
- Maintain up-to-date knowledge of products/services, pricing, promotions, and company policies to provide accurate information to customers.
- Document customer interactions, transactions, and feedback in the CRM system for future reference and analysis.
- Proactively identify opportunities to enhance the customer experience and improve internal processes to streamline operations.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Proven experience in, sales support, preferably in retail, e-commerce, or B2B environments.
- Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
- Strong interpersonal skills and the ability to build rapport and trust with customers.
- Proficiency in using CRM systems, order management software, and other relevant tools and technology.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Flexibility to adapt to changing priorities and business needs.
- Positive attitude, problem-solving mindset, and commitment to delivering exceptional service.
Benefits:
- Competitive salary
- Paid time off and holidays
- Provident Fund
- Commission/ Bonus
- Professional development opportunities
- Vibrant and inclusive work environment
Job Type: Full-time
Salary: From Rs70,000.00 per month.
Skills
Job Details
ETS Devices Pvt Ltd
pEnterprise Technology Solutions is a major Distributor of computer hardware, software and backup media products. We provide alternatives to traditional distributors and increase your profit margins. As a global distributor of technology products & solutions, Enterprise Technology Solutions is a privately held California Corporation with offices in Great Brittan, China and Pakistan. Decades of combined experience in technology, distribution and logistics are at the foundation of Enterprise Technology Solutions. We use our unique global network of suppliers and industry experience to bring price advantage and availability to a highly competitive marketplace. We are here to build strong, long term and mutually profitable relationships with our customers, suppliers and partners by ensuring quality control throughout our supply chain./p
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