Posted Dec 08, 2018 5 views
We are looking for a female Customer Service Representative Managing incoming calls, chats and emails Generating sales inquiries through calls, chats and emails Making sure every inquiry is catered properly; working in supervision of sales manager and project manager to convert these inquiries into sales Assessing customers needs and coordinating with estimation team to make sure customer receives price quotation in time Periodic follow-ups to convert inquiries into sales Proficient with MS Office particularly MS Excel (Spreadsheet)Possess Knowledge of Call Center Operations Excellent communication skills. Good content writer Handle customer complaints, provide appropriate solutions and alternatives within the company guidelines and production capabilities Keep records of customer inquiries, interactions, special requests, artwork and other files Coordinating with design team to make artwork changes requested by customer Coordinating with shipping team to make sure customer receives his/her order on time CSR should be fluent in English and Urdu as well Monthly Bonus is directly based on your performance.Specific Tasks:Generate Excel Sheets Take Orders On Calls,sms And Whatsapp Resolve Customer Complaints Write Emails
Specific Tasks
- Generate Excel Sheets
- Take Orders On Calls,sms And Whatsapp
- Resolve Customer Complaints
- Write Emails
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