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Job Description

Purpose

Answer incoming calls from customers to answer inquiries and questions, handle/logging complaints, troubleshoot problems and provide information. Training/information/script related to business domain will be provided to the agents.

Main Job Tasks and Responsibilities

·         Answer calls and respond to emails

·         Handle customer inquiries both telephonically and by email (email might not be a significant need)

·         Research required information using available resources

·         Manage and resolve customer complaints

·         Provide customers with product and service information

·         Process forms and applications

·         Identify and escalate priority issues

·         Route calls to appropriate resource

·         Follow up customer calls if necessary/applicable

·         Document all call information according to standard operating procedures if needed

·         Complete call logs

·         Produce call reports

Education and Experience

·         Diploma or above (students encouraged)

·         Good knowledge of basic computer handling

·         Required language proficiency

·         Knowledge of customer service principles and practices

·         Basic knowledge of call centre telephony and technology

·         Some experience in a call center or customer service environment

·         Good data entry and typing skills

·         Knowledge of administration and clerical processes

Key Competencies

·         Verbal and written communication skills

·         Listening skills

·         Problem analysis and problem solving

·         Customer service orientation

·         Organizational skills

·         Attention to detail

·         Judgment

·         Adaptability

·         Team work

·         Stress tolerance

·         Resilience

Job Details

Total Positions:
12 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Department:
HR
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Intern/Student
Experience:
Fresh - 1 Year
Apply Before:
Nov 12, 2017
Posting Date:
Oct 12, 2017
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EWS Pvt Ltd

Information Technology · 11-50 employees - Lahore

East West Systems (Pvt.) is an Information Technology consulting company based out of New York. We design, develop and deliver custom software solutions, cloud infrastructure migrations, and mobile application development solutions to the market. Our technology services consulting is based on Agi ...Read More

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