Posted Mar 30, 2017
Customer Services Manager requierd for a high-end international retailer. Job location is Lahore, Pakistan.
Responsibilities
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Manage record of incoming calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Fluent spoken English language.
- Proven customer support experience or experience as a client service representative.
- Track record of achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Job Details
Excellence Delivered ExD (Pvt) Ltd
In today’s technological zeitgeist, organizations are increasingly looking for scalable solutions to address their ever changing business needs. Technology today is only as good as the operational efficiency and excellence that it delivers. Synonymous to our name, we at Excellence Delivered (ExD) help our customers achieve operational excellence. We believe that our clients can enhance their market competitiveness and profitability through optimal use of technology, outsourcing of non-core operations and optimization of business processes. The Technology line of our business includes Implementation, Support and Upgrade Services of leading ERP, CRM and Business Intelligence Systems including SAP, Oracle, Business Objects, Hyperion, xTuple, Sentez etc. In addition to the implementation services of these products, we provide development services in QT, C++, Java, HTML, Android, Joomla and a number of other technologies. Over the years, we have built several products including an HCM, Bank Relationship Management System and a Transport Management System for some of our esteemed clients. The Outsourcing line of business at ExD helps customers decrease the total cost of ownership of their non-core business functions. At the heart of our BPO business is our state of the art Shared Services Center manned by highly knowledgeable technical and functional consultants. Presently, we provide outsourcing services of the following business functions. Information Technology Accounting & Payroll Our Optimization services help customers devise strategies to maximize their investments. We help customers increase their ROI of IT investments through: Negotiation of IT Contracts Design of IT infrastructure Development IT Strategy Review and Audit of IT Systems ExD aims for its customers who are or plan to be market leaders and can distinguish the best from the rest.
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