Executive Aftersales & Services Multan

Al Ghazi Tractors Ltd. (Al-Futtaim Group)

Multan , Pakistan

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Al-Futtaim Group, established in the 1930s, has grown into one of the most diversified and progressive privately held regional businesses headquartered in Dubai. With over 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, the group operates through five main divisions: automotive, financial services, real estate, retail, and healthcare. Partnering with over 200 of the world’s most admired brands, Al-Futtaim Group continues to expand by focusing on entrepreneurship and customer-centric values such as respect, excellence, collaboration, and integrity.

Al-Ghazi Tractors Limited (AGTL), a subsidiary of Al-Futtaim Group, is a leading name in the agricultural machinery sector. Headquartered in Lahore with a manufacturing plant in Dera Ghazi Khan, AGTL produces New Holland (Fiat) tractors in technical collaboration with CNHI - Case New Holland, the world’s top manufacturer of agricultural tractors. Known for corporate excellence and recognized for its best corporate performance, AGTL emphasizes quality control and continuous improvement at every level, with a mission to maintain the highest standards in tractor quality.

The Executive Aftersales & Services role is vital in driving aftersales performance by managing warranty claims and customer complaints, enhancing customer satisfaction, and achieving sales targets for spare parts and lubricants. This position focuses on strengthening dealership and workshop operations, expanding the service network, monitoring product quality and field performance, and ensuring operational excellence aligned with company objectives.

Key Responsibilities:
- Manage customer complaints and warranty claims to ensure timely resolution and improve customer satisfaction across the region.
- Monitor field failures and recurring technical issues, providing detailed product quality feedback and actionable reports to management.
- Drive sales of spare parts and lubricants through the dealer network and affiliated workshops to meet regional targets.
- Conduct regular audits of dealership and workshop performance, identify operational gaps, and implement improvement plans.
- Oversee warranty parts planning, inventory management, and stock control to ensure availability and minimize discrepancies.
- Develop and expand the dealership and workshop network in the Multan region, ensuring alignment with company standards.
- Ensure effective implementation of aftersales processes, service KPIs, and compliance with company policies.

Required Qualifications:
- Bachelor’s degree in Mechanical or Agricultural Engineering from an HEC-recognized university.
- 1 to 3 years of relevant experience in sales, business development, or aftersales within the automotive, tractor, or allied industries.
- Proven experience in achieving sales targets, expanding distribution networks, and building strong customer relationships.
- Knowledge of the tractor or automotive industry, including spare parts and lubricants sales, dealer operations, and channel development is preferred.

Job-Specific and Technical Skills:
- Strong sales, negotiation, and business development capabilities.
- Excellent relationship management and communication skills.
- Proficiency in ERP systems and Microsoft Office applications.
- Ability to analyze market trends, monitor KPIs, and prepare comprehensive sales reports.
- Willingness to travel frequently and perform effectively in a fast-paced, target-driven environment.

This role offers an opportunity to contribute to a reputable organization known for its commitment to quality and customer satisfaction, while working in a dynamic environment that values growth and operational excellence.