Executive Customer Operations

Join PTCL Group, a leading name in Pakistan’s telecom and technology sector, known for its dynamic work culture and commitment to excellence. With a strong #ReadyToRise mindset, PTCL has earned recognition as an award-winning Best Place to Work. This is an exciting opportunity for professionals eager to grow and contribute to a forward-thinking organization that values innovation and teamwork.

Key Responsibilities
- Drive initiatives that align with PTCL’s strategic goals and enhance operational efficiency.
- Collaborate with cross-functional teams to implement technology solutions that support business growth.
- Manage projects from inception to completion, ensuring timely delivery and adherence to quality standards.
- Analyze market trends and customer needs to recommend improvements and new service offerings.
- Maintain clear and effective communication with stakeholders at all levels to facilitate decision-making.
- Uphold PTCL’s commitment to customer satisfaction by ensuring high service standards.
- Support continuous learning and development within the team to foster a culture of innovation.

Required Qualifications
- Bachelor’s degree in a relevant field such as Telecommunications, Information Technology, Business Administration, or Engineering.
- Proven experience in the telecom or technology industry, demonstrating a strong understanding of sector dynamics.
- Excellent project management skills with the ability to handle multiple priorities efficiently.
- Strong analytical and problem-solving abilities to address complex challenges.
- Effective communication and interpersonal skills to work collaboratively with diverse teams.
- Proficiency in relevant software tools and technologies pertinent to the role.

Preferred Qualifications and Benefits
- Advanced degrees or certifications related to telecom, technology, or project management are advantageous.
- Experience working in a large-scale corporate environment or with multinational teams is a plus.
- PTCL offers a supportive work environment with opportunities for professional growth and development.
- Employees benefit from a culture that encourages innovation, teamwork, and recognition of achievements.
- Competitive compensation packages and employee wellness programs are part of the overall benefits.

If you are ready to rise and make a significant impact within a prestigious organization, PTCL Group invites you to be part of its journey toward continued success and innovation.