Executive Customer Service Engineer

Join Siemens Healthineers and play a vital role in advancing healthcare innovations that positively impact lives worldwide in a sustainable manner. We offer a supportive and inclusive work environment that values diversity and individuality, providing flexible resources to help you grow both professionally and personally. As a Customer Service Engineer, you will be responsible for the installation, maintenance, and servicing of Siemens medical engineering products within your designated product range. You will also assist, under supervision, with other product lines, ensuring high-quality service delivery aligned with company standards.

Key Responsibilities
Maintain clear and effective communication with regional offices and the regional call center to provide accurate updates on service locations and statuses. Act as a liaison to ensure smooth coordination of service activities. Follow established service escalation procedures by promptly forwarding all customer requests, complaints, and feedback to the relevant departments for timely resolution. Complete all administrative duties accurately and within designated deadlines. Manage materials and spare parts efficiently to support uninterrupted service operations. Ensure that all tools and test equipment issued are properly maintained, calibrated, and securely stored to protect company assets. Actively participate in training programs, including self-directed learning, computer-based courses, and on-the-job training, to continuously enhance technical expertise. Maintain and update technical documentation related to assigned products to ensure accuracy and compliance. Develop and maintain strong computer literacy skills to support daily job functions. Deliver all responsibilities in accordance with Siemens’ vision, policies, and procedures, upholding the highest standards of quality and professionalism.

Required Qualifications
A degree or equivalent qualification in Biomedical Engineering or a related engineering discipline from a recognized university or college is essential. Candidates should have initial work experience in a similar role, preferably within an international business environment. Demonstrated experience in maintaining excellent service and maintenance standards in a comparable position is required. Prior experience working within a large healthcare organization is highly valued. Strong skills in building and maintaining customer relationships are necessary. Excellent communication abilities, both verbal and written, are essential. Proficiency in IT, including experience with the Microsoft Office suite, is required to support service and administrative tasks effectively.

Siemens Healthineers is a global organization with over 71,000 professionals across more than 70 countries, dedicated to advancing medical technology that supports critical clinical decision-making and treatment pathways. Joining our team means becoming part of a diverse community of scientists, clinicians, developers, researchers, and specialists, all united by a shared mission to pioneer healthcare breakthroughs for everyone, everywhere, sustainably.

We are committed to equal opportunity employment and encourage applications from individuals with disabilities. We prioritize data privacy and compliance with GDPR and other relevant data protection laws. Therefore, candidates are requested to apply through our official talent community platform rather than submitting CVs or resumes via email.

Siemens Healthineers manages recruitment internally and only collaborates with external agencies through formal contracts. Unsolicited candidate submissions from agencies without a current supplier agreement will not be considered, and related information will be deleted.

For further information about Siemens Healthineers and career opportunities, please visit our official website.