Executive - Customer Success

NielsenIQ is a global leader in measurement and data analytics, providing comprehensive and trusted insights into consumers and markets worldwide. Serving consumer packaged goods manufacturers and retailers, NielsenIQ combines proprietary data with additional sources to deliver actionable intelligence that helps clients understand current market dynamics and anticipate future trends. Operating in over 90 countries and covering more than 90% of the global population, NielsenIQ empowers businesses to innovate and grow in a complex marketplace.

Key Responsibilities

- Summarize and visualize data using tables, charts, and graphs to analyze sales, consumer, and market trends.
- Conduct detailed data analysis and translate findings into actionable recommendations aligned with client business goals.
- Manage and update cyclical reports, dashboards, and other analytical deliverables.
- Draft comprehensive reports and presentations, crafting compelling narratives that highlight insights, conclusions, and strategic recommendations.
- Deliver high-quality presentations to clients and internal stakeholders, effectively communicating findings and business implications.
- Ensure data accuracy by reviewing for errors, inconsistencies, and quality issues.
- Utilize internal tools, methodologies, and data sources to support analysis and reporting.
- Prepare initial client correspondence and assist with daily client communications.
- Build and maintain strong client relationships by understanding their business needs and providing analytical support.
- Actively participate in client meetings, presentations, and business reviews, both virtually and in person.
- Confidently present analytical findings, respond to client inquiries, and provide relevant business context.
- Collaborate with Client Business Partners and senior team members to design analyses that address client questions.
- Monitor market, category, and consumer trends to deliver value-added insights supporting strategic decisions.
- Work closely with cross-functional teams and internal stakeholders, including the Global Report Center Team, to ensure timely, high-quality project delivery.
- Support client business reviews by preparing insightful reports, presentations, and performance summaries.
- Contribute ideas for process improvements, reporting enhancements, and innovative insight delivery methods.

Required Qualifications

- University degree in Marketing, Mathematics, Statistics, or related fields; postgraduate qualifications preferred.
- Strong analytical mindset with excellent numerical skills.
- Proficiency in advanced Excel; knowledge of PowerPoint, Power BI, or Tableau is advantageous.
- Excellent communication and data visualization skills, with an interest in storytelling techniques.
- High level of client service orientation and understanding of growth and brand strategy.
- Solid business acumen and knowledge of market dynamics.
- Ability to manage multiple projects simultaneously while maintaining attention to detail and accuracy.
- Self-motivated, proactive, and capable of working under tight deadlines or in an agile environment.
- Resourceful and inquisitive, with enthusiasm for new technologies.

Preferred Qualifications and Benefits

- Experience working in a digitally enabled environment.
- Flexible working arrangements.
- Volunteer time off.
- Access to LinkedIn Learning.
- Employee Assistance Program (EAP) support.

NielsenIQ integrates artificial intelligence tools throughout the recruitment process to enhance efficiency and ensure fair, consistent evaluations based on job-related criteria. All AI use is governed by principles of fairness, transparency, human oversight, and inclusion, with final hiring decisions made exclusively by humans.

NielsenIQ is committed to fostering a diverse and inclusive workplace that reflects the communities it serves. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. The company encourages individuals dedicated to equity and inclusion to join and contribute to its mission of driving innovation and excellence.

For more information about NielsenIQ’s diversity and inclusion efforts, please visit their official website.