Executive - Customer Success

NielsenIQ is a global leader in measurement and data analytics, offering the most comprehensive and trusted insights into consumers and markets worldwide. Serving consumer packaged goods manufacturers, fast-moving consumer goods companies, and retailers, NielsenIQ combines proprietary data with other sources to provide actionable intelligence. This enables clients to understand current market dynamics, anticipate future trends, and make informed decisions to drive innovation and growth. Operating in over 90 countries and covering more than 90% of the global population, NielsenIQ is at the forefront of delivering a complete picture of the evolving marketplace.

Key Responsibilities
- Summarize and visualize data through tables, charts, and graphs to identify trends and business opportunities.
- Conduct in-depth analysis of sales, consumer, and market data, translating findings into actionable recommendations aligned with client objectives.
- Manage and update cyclical reports, dashboards, and analytical deliverables to ensure timely insights.
- Draft comprehensive reports and presentations, crafting compelling narratives that highlight conclusions and strategic recommendations.
- Deliver high-quality presentations to clients and internal stakeholders, effectively communicating insights and business implications.
- Ensure data accuracy by reviewing for errors, inconsistencies, and quality issues.
- Utilize internal tools, methodologies, and data sources to support analysis and reporting needs.
- Prepare initial client correspondence and assist with day-to-day client communications.
- Build and maintain strong client relationships by understanding their business needs and providing tailored analytical support.
- Participate actively in client meetings, presentations, and business reviews, both virtually and in person.
- Confidently present analytical findings, respond to client inquiries, and provide relevant business context.
- Collaborate with Client Business Partners and senior team members to design analyses that address client questions effectively.
- Monitor market, category, and consumer trends to deliver value-added insights supporting strategic decision-making.
- Work closely with cross-functional teams, including the Global Report Center, to ensure high-quality and timely project delivery.
- Support client business reviews by preparing insightful reports and performance summaries demonstrating category and market trends.
- Contribute ideas for process improvements, reporting enhancements, and innovative insight delivery methods.

Required Qualifications
- University degree in Marketing, Mathematics, Statistics, or related fields; postgraduate qualifications are preferred.
- Strong analytical mindset with excellent numerical skills.
- Proficiency in advanced Excel and PowerPoint; familiarity with Power BI or Tableau is advantageous.
- Excellent communication and data visualization skills, with an interest in storytelling techniques.
- High level of client service orientation and understanding of growth and brand strategy.
- Solid business acumen and knowledge of market dynamics.
- Ability to manage multiple projects simultaneously while maintaining attention to detail and accuracy.
- Self-motivated, proactive, and capable of working under tight deadlines or in an agile environment.
- Resourceful, inquisitive, and enthusiastic about new technologies.
- Willingness to challenge the status quo constructively and generate ideas for improvement.

Preferred Qualifications and Benefits
- Comfortable working in a digitally enabled environment.
- Flexible working environment supporting work-life balance.
- Volunteer time off to encourage community engagement.
- Access to LinkedIn Learning for continuous professional development.
- Employee Assistance Program (EAP) to support personal well-being.

NielsenIQ integrates artificial intelligence tools throughout the recruitment process to enhance efficiency and fairness. These tools assist with résumé screening, candidate assessments, interview scheduling, and communication support, while ensuring human oversight and adherence to principles of fairness, transparency, and inclusion. Final hiring decisions are made by humans, and the company regularly reviews AI tools to mitigate bias and comply with legal standards.

NielsenIQ is committed to fostering a diverse and inclusive workplace that reflects the communities it serves. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. The company encourages individuals who value inclusivity and equity to join its team and contribute to meaningful impact.

For more information about NielsenIQ’s diversity and inclusion initiatives, visit their official website.