Executive - Ecommerce & Community Management

We are seeking a detail-oriented, customer-focused, and highly organized professional to join our team as an Executive – E-Commerce & Community Management. This role is a unique blend of e-commerce operations, customer support, community engagement, and influencer relations. The successful candidate will oversee daily Shopify operations while fostering strong relationships with customers, influencers, and content creators to enhance brand presence and customer satisfaction.

Key Responsibilities:
- Manage end-to-end e-commerce operations, including processing Shopify orders, handling fulfillment, managing deliveries, and overseeing returns, exchanges, and refunds.
- Coordinate closely with warehouse and logistics teams to ensure timely and accurate order processing and delivery.
- Address customer queries and concerns related to orders, products, payments, and deliveries, ensuring a consistently positive customer experience.
- Oversee and actively engage with the brand’s online community across social media platforms such as Instagram, Facebook, and TikTok.
- Monitor customer feedback and sentiment, identify recurring issues, and suggest actionable improvements to enhance overall customer satisfaction.
- Research and build relationships with relevant influencers and content creators to support brand collaborations and marketing campaigns.
- Manage influencer gifting, partnerships, and campaign coordination while tracking performance metrics and engagement levels.
- Support initiatives and campaigns designed to boost community engagement, increase customer loyalty, and improve brand visibility.
- Collaborate with internal teams, including marketing and customer service, to ensure seamless execution of e-commerce and community management activities.

Required Qualifications:
- Proven experience in managing e-commerce platforms, preferably Shopify, with a strong understanding of order fulfillment and customer service processes.
- Excellent communication and interpersonal skills to effectively engage with customers, influencers, and internal teams.
- Strong organizational skills with the ability to manage multiple tasks and priorities efficiently.
- Experience in community management and social media engagement across platforms like Instagram, Facebook, and TikTok.
- Ability to analyze customer feedback and data to identify trends and recommend improvements.
- Familiarity with influencer marketing, including outreach, relationship building, and campaign coordination.
- Problem-solving mindset with a focus on delivering high-quality customer experiences.

Preferred Qualifications and Benefits:
- Prior experience working in a fast-paced e-commerce or digital marketing environment.
- Knowledge of digital marketing tools and analytics platforms to measure campaign performance.
- A proactive attitude with a passion for building vibrant online communities and enhancing brand loyalty.
- Opportunity to work in a dynamic team environment with scope for professional growth and development.
- Exposure to diverse aspects of e-commerce, marketing, and community engagement, providing a well-rounded career experience.

This role offers a chance to be at the intersection of e-commerce operations and community building, playing a key part in driving the brand’s growth and customer engagement. If you are passionate about delivering exceptional customer experiences and building meaningful influencer partnerships, this position is an excellent fit.