Executive

NielsenIQ is a global leader in measurement and data analytics, offering the most comprehensive and trusted insights into consumers and markets worldwide. Serving consumer packaged goods manufacturers, fast-moving consumer goods companies, and retailers, NielsenIQ combines proprietary data with additional sources to provide actionable intelligence. This empowers clients to understand current market dynamics, anticipate future trends, and make informed decisions that drive innovation and growth. Operating in over 90 countries and covering more than 90% of the global population, NielsenIQ remains at the forefront of market intelligence.

The NIQ Customer Success team plays a pivotal role in transforming client service by leveraging advanced tools and methodologies. This team acts as the vital connection between NielsenIQ and its clients, delivering data-driven solutions that enhance client satisfaction and foster long-term partnerships. The role involves managing client relationships, addressing queries, and ensuring seamless service delivery across multiple projects.

Key Responsibilities

- Manage client communications independently, addressing queries comprehensively while handling multiple projects simultaneously.
- Develop research proposals and instruments based on client briefs, translating marketing or business challenges into actionable research plans.
- Prepare detailed reports with clear recommendations, demonstrating a thorough understanding of report structure and content.
- Apply knowledge of various research types, including Brand Health (BHT), Usage & Attitude (U&A), and segmentation studies, interpreting data effectively.
- Design analysis plans and frameworks aligned with project objectives, maintaining a client-focused approach throughout research execution.
- Develop questionnaires and other research materials as required.
- Participate in planning and executing research projects from inception to completion, including data collection, analysis, and reporting.
- Manage project timelines and budgets, ensuring adherence to the costing framework.

Required Qualifications

- Minimum of six months’ experience in market research.
- Bachelor’s degree in Statistics, Management, Marketing, Business, or related fields.
- Practical experience in primary quantitative market research with a solid understanding of consumer research methodologies.
- Strong analytical skills with proficiency in handling large datasets.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Excel and PowerPoint.
- High attention to detail and ability to thrive in a fast-paced environment.
- Capability to work independently as well as collaboratively within a team.

Preferred Qualifications and Benefits

NielsenIQ offers a flexible working environment that supports work-life balance. Employees benefit from volunteer time off, access to LinkedIn Learning for professional development, and an Employee Assistance Program (EAP) for personal and professional support.

NielsenIQ integrates artificial intelligence (AI) tools throughout its recruitment process to enhance efficiency and fairness. These tools assist with résumé screening, candidate assessments, interview scheduling, and other administrative tasks. Importantly, all hiring decisions are made by humans, with AI use governed by principles of fairness, transparency, and inclusion. The company regularly reviews AI tools to minimize bias and ensure legal compliance.

About NielsenIQ

As the world’s leading consumer intelligence company, NielsenIQ delivers unparalleled insights into consumer buying behavior, enabling clients to uncover new growth opportunities. The 2023 merger with GfK expanded NielsenIQ’s global reach and capabilities, providing a holistic retail perspective through advanced analytics and innovative platforms. NielsenIQ operates in over 100 markets and is part of the Advent International portfolio.

Commitment to Diversity, Equity, and Inclusion

NielsenIQ is dedicated to fostering an inclusive workplace that reflects the diversity of the communities it serves. The company values diverse perspectives as a driver of innovation and excellence. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. NielsenIQ welcomes individuals committed to equity and inclusion to join its team and contribute to meaningful impact.