Expereinced Customer Support Specialist – Night Shift

We are seeking a dedicated and customer-focused Customer Support Specialist to join our night-shift team. This role involves assisting international customers by addressing their inquiries, resolving complaints, and providing accurate information to ensure a positive customer experience. The ideal candidate will demonstrate excellent English communication skills, patience, and strong problem-solving abilities while maintaining professionalism in a fast-paced environment.

Key Responsibilities
- Handle customer inquiries through calls, emails, live chat, WhatsApp, and other approved communication channels.
- Provide accurate and timely information regarding products, services, orders, and processes.
- Understand customer concerns and offer appropriate solutions.
- Resolve customer complaints professionally, ensuring a positive experience.
- Escalate complex or unresolved issues to the relevant department or supervisor.
- Follow up with customers to confirm their issues have been properly addressed.
- Maintain accurate records of customer interactions and cases in the CRM system.
- Monitor and respond to customer requests within the required response time.
- Coordinate with Sales, Operations, Technical Support, and other departments as needed.
- Maintain a professional and courteous tone in all customer interactions.
- Adhere to company policies, standard operating procedures, and customer service standards.
- Ensure confidentiality of customer and company information.
- Prepare daily or weekly customer support reports when required.
- Meet assigned KPIs related to response time, resolution rate, customer satisfaction, attendance, and productivity.

Required Qualifications
- Excellent verbal and written English communication skills.
- Strong customer-handling and interpersonal skills.
- Good listening and problem-solving abilities.
- Patience and professionalism when dealing with difficult customers.
- Ability to multitask and manage multiple customer queries simultaneously.
- Strong follow-up and time-management skills.
- Basic computer proficiency and familiarity with CRM software.
- Ability to work independently as well as collaboratively within a team.
- Positive attitude and eagerness to learn.
- Ability to perform effectively under pressure.

Preferred Qualifications and Benefits
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field is preferred.
- 1 to 2 years of experience in customer support, customer service, call center, telesales, or similar roles is preferred.
- Fresh graduates with strong communication skills will also be considered.
- Experience working with international customers is an added advantage.
- Competitive monthly salary ranging from Rs50,000 to Rs76,000.
- This is an in-person position requiring attendance during night shifts.

This role offers an excellent opportunity for individuals looking to develop their customer service career in a dynamic and international environment. If you are a proactive communicator with a passion for helping customers and thrive in a fast-paced setting, we encourage you to apply.