Experienced Call Center Representative (US Outbound Campaign)

Novent Labs is seeking experienced Call Center Representatives to join our US outbound campaign. The ideal candidates will have prior experience engaging with customers or businesses in the United States market and be comfortable managing outbound calls, sales discussions, follow-ups, and handling objections. This role offers an excellent opportunity for skilled call center professionals to work on an international campaign within a performance-driven and professional environment.

Key Responsibilities
- Make outbound calls to customers and businesses across the United States.
- Communicate clearly and professionally with US prospects, understanding their needs.
- Present and explain products or services effectively.
- Qualify prospects according to campaign criteria.
- Address customer inquiries and objections with professionalism.
- Generate leads and sales opportunities to support business growth.
- Conduct timely follow-ups with interested prospects.
- Maintain accurate records of calls, notes, and follow-up actions in the CRM system.
- Adhere to campaign scripts, processes, and quality standards.
- Meet daily, weekly, and monthly performance targets.
- Ensure high-quality communication throughout all customer interactions.
- Collaborate closely with sales and management teams to enhance campaign results.

Required Qualifications
- 1 to 3 years of experience in call center, telesales, outbound sales, telemarketing, or customer service roles.
- Previous experience working on US campaigns is strongly preferred.
- Proficient spoken English with clear and professional communication skills.
- Comfortable engaging with US customers over the phone.
- Strong listening skills and ability to communicate effectively.
- Skilled in handling objections and difficult conversations professionally.
- Target-driven with motivation to achieve key performance indicators (KPIs).
- Basic knowledge of CRM systems and call center processes.
- Punctual, disciplined, and maintains a professional demeanor.
- Willingness to work night shifts.

Preferred Qualifications and Benefits
Candidates with backgrounds in US outbound call centers, telesales, telemarketing, outbound sales, lead generation, appointment setting, customer service, business development, sales representation, or call center roles are encouraged to apply. Preference will be given to those with previous US campaign experience.

Novent Labs offers a competitive monthly salary along with performance-based incentives. Employees will benefit from a professional office environment, structured campaign training, and ongoing coaching focused on sales and communication development. There are clear opportunities for career advancement, including progression into Senior Sales Representative, Sales Closer, or Team Lead positions based on performance.

Shift & Location
- Location: Johar Town, Lahore
- Working Hours: 7:00 PM to 4:00 AM Pakistan Time
- Breaks: Included within the scheduled shift
- Job Type: Full-Time, On-Site
- Campaign: US

The monthly salary ranges from Rs30,000 to Rs50,000, reflecting experience and performance. This is an in-person role requiring commitment to the specified shift hours.

If you are an experienced call center professional seeking to grow your career in a dynamic international campaign, Novent Labs provides a supportive and rewarding environment to achieve your goals.