Experienced Cold Caller

The Experienced US Cold Caller will be based full-time at our Lahore office, focusing primarily on outbound calls to potential customers in the United States. This role involves making a high volume of cold calls daily, following structured scripts while adapting communication to suit the caller’s responses. The candidate will clearly present products or services, qualify leads effectively, and maintain accurate records in the CRM system. Scheduling follow-up calls or appointments for the sales team is also a key part of the job. The position demands professionalism in handling objections, meeting or exceeding call and conversion targets, and working closely with supervisors to improve messaging and calling strategies. Adherence to company policies and compliance standards, along with maintaining respectful and courteous interactions, is essential.

Key Responsibilities:
- Conduct high-volume outbound cold calls to prospective US customers using structured scripts.
- Adapt communication style to effectively engage and qualify leads.
- Present product or service offerings clearly and persuasively.
- Accurately update CRM systems with call notes, outcomes, and lead information.
- Schedule follow-up calls or appointments for the sales team as needed.
- Handle objections professionally and maintain a positive tone throughout calls.
- Meet or exceed daily call and conversion targets.
- Collaborate with supervisors to refine call scripts and sales strategies.
- Ensure compliance with company policies and maintain respectful communication at all times.

Required Qualifications:
- Proven experience in outbound calling, specifically targeting US-based customers.
- Strong ability to perform high-volume cold calls and qualify leads effectively.
- Excellent spoken English with a neutral or easily understandable accent.
- Clear and confident communication skills suited for phone-based interactions.
- Proficiency in CRM or call management software, with accurate data entry skills.
- Ability to handle objections, negotiate, and maintain professionalism under pressure.
- Goal-oriented mindset with a history of meeting or exceeding call, conversion, or sales targets.
- Previous experience in BPO, telesales, or contact center environments is highly preferred.
- Minimum education requirement is a high school diploma or equivalent; further education in business, communications, or related fields is advantageous.

Preferred Qualifications and Benefits:
- Experience working in a structured sales or customer service environment enhances candidacy.
- The role offers a hybrid work schedule: on-site from 6 PM to 11 PM and remote from midnight to 3 AM.
- Competitive salary range of PKR 100,000 to 130,000, depending on experience and interview performance, plus commission incentives.
- The position is located in DHA Phase 5, Lahore, providing a professional office environment.

This opportunity is ideal for candidates who thrive in a fast-paced, goal-driven setting and possess strong communication skills tailored to the US market. The role offers a chance to develop sales expertise while working within a supportive and structured team environment.