Experienced Professional

Msharib Shipping & Logistics (Pvt) Ltd (MSL) is a prominent integrated logistics service provider committed to delivering customized and viable solutions tailored to meet diverse customer needs. With a strong focus on a “Customer 1st always” philosophy, the company ensures transparency, competitiveness, and high service efficiency. Supported by a team of experienced professionals and dedicated management, MSL upholds strong professional standards, credibility, and consistent performance. The organization prioritizes long-term business relationships, backed by an efficient customer service division that closely monitors key performance indicators (KPIs) for each account. Integrity, coordination, and consistent service quality remain central to MSL’s mission to support the success of its customers and network partners.

The role of Experienced Professional at Msharib Shipping & Logistics is a full-time, on-site position located in the Karachi Division. This position involves managing and coordinating end-to-end logistics operations, including shipment planning, documentation, tracking, and timely resolution of operational issues. The incumbent will work closely with internal teams and external partners to ensure that services align with agreed KPIs, contractual obligations, and customer expectations. Additionally, the role requires monitoring operational performance, preparing management reports, and supporting continuous improvement initiatives across various service segments. Maintaining strong client relationships, ensuring clear communication, and upholding the company’s standards of integrity, transparency, and customer-centric service are essential aspects of this position.

Key Responsibilities
- Manage and coordinate comprehensive logistics operations, including shipment planning, documentation, and tracking.
- Resolve operational issues promptly to maintain service quality and customer satisfaction.
- Collaborate effectively with internal teams and external partners to meet KPIs and contractual requirements.
- Monitor and analyze operational performance, preparing detailed reports for management review.
- Support continuous improvement initiatives to enhance service delivery across all segments.
- Maintain strong client relationships through clear and consistent communication.
- Uphold company standards related to integrity, transparency, and customer-first service philosophy.

Required Qualifications
- Solid understanding of shipping, freight forwarding, and logistics operations, including documentation and regulatory compliance.
- Experience in customer service, account management, and sustaining long-term business relationships within logistics or related industries.
- Proficiency in logistics management systems and MS Office applications (Excel, Word, PowerPoint), with basic data analysis skills for KPI reporting.
- Excellent written and verbal communication skills, capable of coordinating effectively with customers, internal teams, and network partners.
- Proven ability to manage multiple tasks, prioritize workload efficiently, and resolve problems under time constraints.
- Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. Relevant professional certifications are considered an advantage.
- Previous experience in integrated logistics or shipping companies, preferably in supervisory or mid-level professional roles.
- High level of professional integrity, attention to detail, and commitment to delivering customer-centric service.

While specific benefits are not detailed, candidates can expect to join a reputable organization that values professionalism, continuous improvement, and long-term career growth within the logistics sector. This role offers the opportunity to contribute to a dynamic team dedicated to operational excellence and customer satisfaction.