Expert E commerce Operations

The Expert – E-commerce Operations will lead the operational management of the ZARR marketplace, overseeing the entire e-commerce lifecycle. This includes catalog management, website merchandising, campaign execution, order operations, and partner coordination. The role requires strong expertise in Shopify, preferably Shopify Plus, along with a deep understanding of e-commerce workflows to ensure platform efficiency, effective product presentation, and smooth operational processes. Working closely with Growth, Marketing, Product, and Operations teams, this position aims to optimize product discovery, catalog health, campaign delivery, and operational workflows to boost conversion rates, customer satisfaction, and overall GMV performance.

Key Responsibilities

- Manage daily operations of the ZARR website on Shopify/Shopify Plus, ensuring platform stability and a seamless customer experience.
- Maintain homepage merchandising, collections, navigation, and campaign placements to maximize product visibility and conversions.
- Monitor website functionality across web and mobile platforms, including product pages, filters, and navigation elements.
- Collaborate with Product and Tech teams to resolve bugs, implement feature enhancements, and support platform upgrades.
- Prepare operational readiness for key campaigns, seasonal events, and product launches.
- Oversee catalog health by managing product listings, pricing accuracy, inventory availability, and product attributes.
- Handle product uploads, updates, and categorization to ensure strong discoverability and merchandising quality.
- Identify and resolve catalog issues such as missing images, incorrect pricing, out-of-stock products, and incomplete data.
- Facilitate onboarding of new brands and ensure smooth integration of their catalogs into the marketplace.
- Execute campaign merchandising across homepage, collections, and promotional placements in coordination with marketing.
- Support seasonal campaigns, sales events, and brand launches within Shopify, ensuring accurate deployment of creatives and promotions.
- Monitor campaign execution to verify correct product display, discounts, and merchandising placements.
- Optimize merchandising to enhance product visibility, traffic monetization, and conversion rates.
- Oversee order flows, ensuring smooth processing through the order management system.
- Track operational KPIs such as order processing time, cancellations, fulfillment delays, and dispatch performance.
- Coordinate with operations and logistics teams to resolve order exceptions and improve order lifecycle processes.
- Act as the operational liaison for marketplace brand partners, assisting with catalog uploads, inventory updates, promotions, and operational inquiries.
- Ensure partner compliance with marketplace standards, including dispatch timelines and product quality.
- Collaborate internally to address brand-related operational challenges and enhance partner performance.
- Monitor key platform metrics including traffic, product views, conversion rates, and product performance.
- Work with analytics and growth teams to identify opportunities for operational improvements.
- Analyze merchandising performance and product trends to inform optimization strategies.
- Provide operational insights to support GMV growth and overall marketplace success.

Required Qualifications

- Bachelor’s degree in Business, Marketing, Operations, or a related field.
- 3–4+ years of experience in e-commerce operations, preferably within marketplace or fashion retail environments.
- Hands-on experience managing websites on Shopify or Shopify Plus.
- Strong knowledge of catalog management, website merchandising, and campaign execution.
- Experience with order management systems, logistics workflows, and fulfillment processes.
- Excellent attention to detail and ability to manage multiple operational workflows simultaneously.
- Proven ability to collaborate cross-functionally with marketing, product, operations, and partner teams.

Preferred Qualifications and Benefits

- Proficiency in Shopify/Shopify Plus platform management.
- Expertise in e-commerce merchandising and campaign execution.
- Strong skills in catalog health and product operations.
- Experience managing marketplace partner operations.
- Knowledge of order lifecycle and fulfillment management.
- Data-driven approach to operational decision-making.
- Familiarity with Shopify Admin, Excel, Google Sheets, GA4, and OMS dashboards.

Joining Jazz offers the chance to be part of one of Pakistan’s leading private sector organizations, recognized for visionary leadership and a unique professional culture. The company fosters continuous learning, innovation, and collaboration within a customer-focused environment. Employees contribute to empowering over 75 million customers in the digital economy. ZARR, as a fashion-forward marketplace, connects top local and global fashion and lifestyle brands with modern Pakistani consumers, redefining e-commerce through curation, creativity, and customer focus. This role is ideal for professionals eager to play a key role in a transformative, dynamic, and inclusive workplace.