Expert OAC

Join NIQ, a leading consumer intelligence company and part of the GfK family, to help shape the future of market insights. NIQ delivers a comprehensive understanding of consumer behavior, enabling manufacturers and retailers to better meet consumer needs. With over 89 years of trusted experience, NIQ is dedicated to driving sustainable growth for clients, employees, and the planet. The newly formed Market Insight Operation Acceleration Center (MI OAC) supports Market Insights (MI) Business as Usual (BAU) Data Operation teams during the critical startup phase of new projects. As an Expert within MI Data Operations, you will lead the execution of key production tasks such as data coding, matching, and quality checks, ensuring operational excellence and data integrity. This senior role involves managing end-to-end production workflows, coordinating teams, engaging stakeholders, resolving issues, and maintaining high-quality standards. You will also drive process improvements, mentor junior analysts, and implement solutions to enhance team performance and reliability.

Key Responsibilities

- Workflow Coordination & Delivery Governance: Monitor team progress against daily, weekly, and project-specific deliverables, ensuring adherence to timelines and SLAs. Track operational performance, identify risks proactively, and support the team in resolving production challenges with hands-on assistance when needed.

- Ownership of Team Workflow & Performance Monitoring: Maintain and audit team trackers to oversee task completion and quality. Ensure all production activities comply with documented process standards. Monitor team capacity, workload distribution, and utilization to optimize execution. Escalate delivery risks, resource constraints, and process gaps promptly.

- Issue Resolution & Root Cause Analysis (RCA): Lead investigations into data or delivery issues, conduct RCA, and collaborate with the team to implement corrective and preventive actions. Track recurring problems and drive preventive measures to improve operational stability and quality.

- Team Coordination & Quality Management: Coordinate workload allocation with management, ensuring tasks are distributed based on priority, skillset, and business needs. Mentor junior analysts to uphold high delivery standards. Regularly audit team outputs for quality and consistency. Foster a culture of accountability and continuous learning. Monitor productivity and quality benchmarks, providing guidance and follow-up as necessary. Facilitate knowledge sharing, training coordination, and adherence to processes. Partner with stakeholders to ensure consistent operational standards and best practices.

Required Qualifications

- Minimum of 4 years’ experience in data operations, analytics, or market insights.
- Proven expertise in data coding, matching, and quality assurance.
- Strong analytical and problem-solving skills.
- Experience in team coordination, mentoring, and workload management.
- Excellent communication and stakeholder engagement abilities.
- Proficiency in Excel, SQL, and data visualization tools.

Preferred Qualifications and Benefits

- Bachelor’s or master’s degree in Business, Statistics, Data Science, or a related field.
- Experience in market research or syndicated data processes.
- Familiarity with agile workflows.

NIQ offers a flexible working environment, volunteer time off, access to LinkedIn Learning, and an Employee Assistance Program (EAP). The company embraces the use of artificial intelligence tools to enhance recruitment efficiency while ensuring fairness, transparency, and human oversight throughout the hiring process.

NIQ is a global leader in consumer intelligence, operating in over 100 markets and covering more than 90% of the world’s population. The company is committed to diversity, equity, and inclusion, fostering a workplace that reflects the diverse communities it serves. Employment decisions are made without regard to any protected characteristics, and NIQ actively promotes an inclusive culture that drives innovation and excellence.

For more information on NIQ’s commitment to diversity and inclusion, visit their official website. Join NIQ to be part of a dynamic team dedicated to delivering the Full View™ on consumer behavior and creating meaningful impact worldwide.