Expert Service Delivery Engineer

Grade Level: L2
Location: Lahore
Last Date to Apply: 17th October 2026

The Expert Service Delivery Engineer plays a critical role in managing the end-to-end service delivery and provisioning of A2P, M2M & IoT, and other Digital & Smart Solutions. This position ensures that all services are executed smoothly, meeting defined turnaround times (TATs), service level agreements (SLAs), quality standards, and customer expectations. The role requires close collaboration with internal teams, technology partners, vendors, and sales channels to guarantee timely implementation, activation, and delivery of services. Reporting directly to the Head of Delivery (Connectivity & Smart Solutions), this position does not have any direct reports.

Key Responsibilities
- Manage the complete provisioning and service delivery lifecycle for A2P, M2M & IoT, and other Digital & Smart Solutions.
- Coordinate with cross-functional teams including Sales, Product, IT, Core Network, Billing, Operations, and vendors to ensure seamless and timely service delivery.
- Oversee provisioning and implementation of A2P services, managing sender IDs, connectivity, configurations, testing, and activation processes.
- Lead the end-to-end delivery of M2M & IoT solutions, including SIM/service provisioning, APN configuration, device connectivity, testing, and customer handover.
- Serve as the primary point of contact for Sales channels regarding service delivery matters, providing updates, resolving operational issues, and managing expectations.
- Identify process inefficiencies and recommend improvements to provisioning, delivery, and operational workflows.
- Support onboarding and testing of new products and services to evaluate technical and operational feasibility prior to launch.
- Ensure proper customer handover and closure of delivery activities following successful provisioning, testing, and service readiness confirmation.

Required Qualifications
- Proven hands-on experience in Service Delivery and Provisioning of Digital Solutions, particularly in M2M & IoT or related fields.
- Strong background in M2M & IoT service delivery, including provisioning, connectivity, SIM management, APN configuration, and customer deployments.
- Ability to understand technical solution requirements and coordinate their implementation with internal and external stakeholders.
- Excellent presentation, communication, coordination, and analytical skills, with fluency in English and Urdu.
- Demonstrated ability to build positive working relationships across teams and with external partners.
- Experience managing multiple service delivery activities simultaneously, prioritizing tasks, tracking TATs/SLAs, and meeting stakeholder expectations within defined timelines.
- Capability to thrive in a fast-paced environment, effectively coordinating with multiple stakeholders to ensure timely delivery and resolution of operational challenges.

Preferred Qualifications and Benefits
Experience with Digital & Smart Solutions such as vPABX, P2A, A2P, PABX, Cell Tracking, or similar telecom/digital solutions is highly desirable.

Joining JazzWorld means becoming part of Pakistan’s largest digital operator, serving over 100 million customers through connectivity, digital services, financial inclusion, entertainment, and insurance. JazzWorld is recognized as a certified Top Employer, reflecting global workplace standards and a commitment to fostering an inclusive and empowering environment. The company’s core values—Customer Obsession, Truthfulness, Innovation, Collaboration, and Entrepreneurial spirit—drive its culture and leadership approach.

At JazzWorld, employees are inspired to live better every day, supported by forward-thinking leadership, an open culture, meaningful work, and continuous learning opportunities. Being part of JazzWorld means contributing to a national-scale digital transformation that expands access, unlocks opportunities, and builds a more connected future. The organization’s shared ambition is to create a Better Life For All, making every day impactful for its customers and communities.