Expert Service Delivery Engineer

Grade Level: L2
Location: Lahore
Last Date to Apply: 17th October 2026

The Expert Service Delivery Engineer plays a crucial role in managing the end-to-end service delivery and provisioning of A2P, M2M & IoT, and other Digital & Smart Solutions. This position ensures smooth execution aligned with defined turnaround times (TATs), service level agreements (SLAs), quality standards, and customer requirements. The role requires close collaboration with internal teams, technology partners, vendors, and sales channels to guarantee timely provisioning, activation, and delivery of services. Reporting directly to the Head of Delivery (Connectivity & Smart Solutions), this role does not have any direct reports.

Key Responsibilities
- Manage the complete provisioning and service delivery lifecycle for A2P, M2M & IoT, and other Digital & Smart Solutions.
- Coordinate with cross-functional teams such as Sales, Product, IT, Core Network, Billing, Operations, vendors, and other stakeholders to ensure seamless and timely service delivery.
- Oversee provisioning and implementation of A2P services, including sender ID coordination, connectivity setup, configuration, testing, and activation.
- Lead end-to-end delivery of M2M & IoT solutions, covering SIM/service provisioning, APN configuration, device connectivity, testing, and final customer handover.
- Serve as the primary point of contact for Sales channels regarding service delivery matters, providing updates, resolving operational issues, and managing expectations.
- Identify process inefficiencies and recommend improvements to provisioning, delivery, and operational workflows.
- Support onboarding and testing of new products and services to evaluate technical and operational feasibility prior to launch.
- Ensure proper customer handover and closure of delivery activities following successful provisioning, testing, and service readiness confirmation.

Required Qualifications
- Proven hands-on experience in Service Delivery and Provisioning of Digital Solutions, M2M & IoT, or related fields.
- Expertise in M2M & IoT service delivery, including provisioning, connectivity management, SIM handling, APN configuration, and customer deployments.
- Ability to understand technical solution requirements and coordinate implementation with internal and external stakeholders.
- Strong presentation, communication, coordination, and analytical skills with fluency in English and Urdu.
- Demonstrated capability to manage multiple service delivery activities simultaneously, prioritize tasks, monitor TATs/SLAs, and meet deadlines.
- Ability to build and maintain positive working relationships both internally and externally.
- Comfortable working in a fast-paced environment, coordinating with diverse teams to ensure timely service delivery and issue resolution.

Preferred Qualifications and Benefits
Experience with Digital & Smart Solutions such as vPABX, P2A, A2P, PABX, Cell Tracking, or similar telecom/digital services is preferred.

Joining JazzWorld means becoming part of Pakistan’s largest digital operator, serving over 100 million customers through connectivity, digital services, financial inclusion, entertainment, and insurance. As a certified Top Employer, JazzWorld is committed to fostering an inclusive and dynamic work environment where employees can thrive. The company’s core values—Customer Obsession, Truthfulness, Innovation, Collaboration, and Entrepreneurial spirit—drive a culture of accountability, teamwork, and meaningful impact.

At JazzWorld, employees are inspired to live better every day, supported by forward-thinking leadership, an open culture, and continuous learning opportunities. This role offers the chance to contribute to a national-scale digital transformation, expanding access and building a more connected future.

JazzWorld is an equal opportunity employer that celebrates diversity and is dedicated to creating an inclusive workplace for all employees.