Expert Solutions Engineering - Infrastructure (Storage, Compute & Virtualization

The Expert Solutions Engineering – Infrastructure (Storage, Compute & Virtualization) role is based in Lahore and focuses on delivering comprehensive infrastructure solutions across enterprise compute, storage, and virtualization technologies. This position involves solution discovery, architecture design, technical proposals, and active customer engagement. The role requires collaboration with multiple OEMs, distributors, partners, system integrators, and internal teams to develop tailored infrastructure solutions. Reporting to the Head of Presales - SI & Managed Services, the role works closely with cross-functional teams to ensure solutions meet customer needs and align with business goals.

Key Responsibilities

- Lead technical presales engagements for enterprise compute, storage, backup/recovery, and virtualization solutions across diverse OEM portfolios.
- Engage with customers to gather detailed business, application, workload, performance, availability, capacity, security, disaster recovery, and growth requirements, translating these into technical solutions.
- Design scalable infrastructure architectures including rack/blade servers, GPU/accelerated compute, SAN/NAS/object storage, hyperconverged infrastructure, virtualization, and management platforms.
- Develop Bills of Quantity (BoQ), Bills of Materials (BoM), sizing calculations, architecture diagrams, technical compliance matrices, solution proposals, presentations, Statements of Work (SoWs), and responses to RFIs, RFQs, RFPs, and tenders.
- Conduct pre-work and solution qualification before customer meetings, workshops, and technical presentations, identifying gaps, dependencies, assumptions, and risks.
- Collaborate with OEMs, distributors, partners, and system integrators for product selection, solution validation, sizing, technical clarifications, demonstrations, workshops, and special configurations.
- Lead technical workshops, solution presentations, proof-of-concept discussions, and customer demonstrations alongside OEM and system integrator experts.
- Evaluate competing technologies and map customer requirements to appropriate OEM products without vendor limitation.
- Coordinate with network, security, cloud, data center, database, backup, and application subject matter experts for cross-domain infrastructure dependencies.
- Support commercial teams with technical input, solution differentiation, total cost of ownership (TCO) considerations, licensing/subscription understanding, and value propositions.
- Stay updated on OEM roadmaps, emerging infrastructure technologies, AI/GPU infrastructure, virtualization/container platforms, hybrid cloud, and data protection trends.

Required Qualifications

- 5 to 6 years of relevant enterprise presales or solution architecture experience in compute, storage, and virtualization.
- Bachelor’s degree or higher in Computer Science, Information Technology, Computer Engineering, Networking, Telecom, AI, or a related technology discipline.
- Hands-on presales experience with multiple OEM technologies across server, storage, and virtualization ecosystems; familiarity with vendors such as Dell Technologies, HPE, Lenovo, Huawei, IBM, NetApp, Pure Storage, Nutanix, VMware/Broadcom, Microsoft, or equivalent platforms is highly desirable.
- Professional certifications from OEMs or recognized technology bodies in server, storage, virtualization, cloud, or data center technologies are strongly preferred.
- Proven experience working directly with OEMs, distributors, authorized partners, and system integrators.
- Strong enterprise customer engagement skills, including requirement gathering, technical discovery, RFI/RFQ/RFP/tender responses, solution sizing, and presales documentation.
- Experience conducting customer workshops, technical presentations, solution demonstrations, and proof-of-concept engagements.
- Solid understanding of virtualization architectures, hypervisors, clusters, HA/DRS concepts, resource management, virtual networking, and integration with storage and compute.
- Knowledge of SAN/NAS, FC/iSCSI, storage protocols, performance and capacity planning, replication, snapshots, backup, and disaster recovery concepts.
- Ability to analyze application workloads, databases, VDI, AI/GPU, and business-critical workloads to translate them into infrastructure requirements.
- Excellent technical writing, presentation, communication, stakeholder management, and negotiation skills.

Preferred Qualifications and Benefits

- Customer-centric mindset with strong consultative selling and requirement-generation capabilities.
- Exceptional verbal and written communication, presentation, and workshop facilitation skills.
- Analytical and problem-solving abilities with a solution-design focus, capable of simplifying complex technical concepts for business stakeholders.
- Ability to work independently while managing coordination across multiple internal teams, OEMs, distributors, partners, and system integrators.
- Strong ownership, responsiveness, documentation discipline, and ability to manage multiple opportunities and deadlines effectively.
- Commercial awareness to connect technical architecture with customer business outcomes, scalability, and total cost considerations.

Joining JazzWorld means becoming part of Pakistan’s largest digital operator, serving over 100 million customers with connectivity, digital services, financial inclusion, entertainment, and insurance. Recognized as a certified Top Employer, JazzWorld fosters an inclusive environment where employees thrive through forward-looking leadership, open culture, meaningful work, and continuous learning opportunities. The company’s core values—Customer Obsession, Truthfulness, Innovation, Collaboration, and Entrepreneurial spirit—drive its commitment to creating impactful solutions and a better life for all.