CSR (Customer Sales Representative)

Experts Enterprises is seeking a dedicated Customer Sales Representative with 3 years of experience to join our dynamic sales team. The ideal candidate excels in building strong relationships with customers through confident, professional communication and possesses a solid background in sales prospecting, upselling, and cross-selling. This role involves engaging potential clients, understanding their needs, and offering tailored product solutions to drive business growth. Familiarity with telecommunications, sales, or phone banking sectors, combined with strong computer proficiency, enhances success in this position. As this role does not include managing a team, the focus remains on individual contribution and customer interaction excellence. The Customer Sales Representative is responsible for managing inbound and outbound customer communications and effectively responding to inquiries, complaints, and service requests. Candidates must demonstrate exceptional interpersonal skills, handle customer concerns with professionalism, and maintain accurate records using Microsoft Office tools. This role demands a proactive approach to customer service and sales, adapting to various customers needs while representing Experts Enterprises with the utmost professionalism and integrity.
Responsibilities

Proactively contact potential customers to present and promote company products and services.
Engage in upselling and cross-selling strategies to increase sales revenue.
Respond promptly and professionally to customer inquiries, complaints, and requests through phone, email, or other communication channels.
Develop and maintain positive relationships with customers by providing excellent service and support.
Maintain accurate and up-to-date customer records and sales reports using Microsoft Office applications and data entry tools.
Collaborate with other team members to improve sales strategies and share customer feedback to enhance product offerings.
Demonstrate comprehensive knowledge of the mobile telecommunications industry, phone banking, or telemarketing as relevant to customer interactions.
Apply strong interpersonal skills to communicate confidently and clearly, ensuring a professional and friendly customer experience.
Adhere to company policies and procedures while prioritizing customer satisfaction and business growth.
Continuously update skills related to product knowledge, sales techniques, and customer service standards.