Facility Services Executive

The Facility Services Executive at Telenor Shared Services Pakistan plays a vital role in ensuring smooth and efficient facility operations. Reporting to the Facilities Manager, this position is responsible for coordinating various administrative tasks including visa processing, travel arrangements, hotel bookings, vehicle management, and building operations and maintenance. The role supports both local and international employees by managing end-to-end visa facilitation, travel logistics, and accommodation needs, while also maintaining vendor relationships and overseeing daily facility activities. This position is based in Islamabad and operates under a direct fixed-term contract within the Facility Management department.

Key Responsibilities:
- Manage the complete visa processing cycle for employees, including application coordination, renewals, and compliance with immigration regulations. Liaise with government bodies such as FIA and MOI and maintain accurate visa records.
- Coordinate domestic and international travel arrangements, including flight bookings, ticket changes, cancellations, and refunds, in collaboration with travel agencies.
- Handle hotel bookings for employees and foreign guests, ensuring accommodations meet business requirements and preferences.
- Oversee building operations and maintenance by coordinating with vendors and managing daily facility activities to ensure a safe and functional work environment.
- Arrange vehicle services such as rental cars, chauffeur-driven vehicles, and shuttle transportation, including scheduling pickups and drop-offs.
- Serve as the primary contact for facilities-related inquiries from employees, vendors, and external partners, maintaining and updating Standard Operating Procedures (SOPs).
- Manage ad hoc projects and tasks, such as organizing away-day activities and maintaining daily task checklists.
- Administer medical insurance renewals and endorsements, fuel card activities including deactivation for eligible staff, and manage office inventory and clearance processes for resigned employees.
- Provide VIP guest support by arranging airport transfers and related logistics.

Required Qualifications:
- Graduate or Master’s degree with a minimum of 2 years of relevant experience.
- Proven background in facilities management, travel coordination, or related administrative roles.
- Strong organizational and multitasking skills with the ability to prioritize effectively under pressure.
- Excellent communication and interpersonal skills, capable of professional interaction at all organizational levels.
- Familiarity with visa regulations, travel logistics, and hotel booking procedures.
- Detail-oriented with a proactive approach to problem-solving and process improvement.

Preferred Qualifications and Skills:
- Good knowledge of visa application processes and government registration procedures.
- Ability to manage extensive workloads efficiently and meet stringent deadlines.
- Willingness to accept challenges and adapt to dynamic work environments.

Joining Telenor Shared Services Pakistan offers the opportunity to develop your professional skills in a diverse and inclusive environment. The organization supports career growth by providing a collaborative workplace that values openness and innovation. This role is ideal for candidates seeking to contribute to a leading service provider while enhancing their expertise in facility and travel management.

*Note: The responsibilities and goals outlined are indicative and may be subject to change based on organizational needs.*