Facility Services Executive

The Facility Services Executive at Telenor Shared Services Pakistan plays a vital role in ensuring smooth and efficient operations related to facilities management. Reporting to the Facilities Manager, this position is responsible for coordinating a variety of administrative tasks including visa processing, travel arrangements, hotel bookings, vehicle management, and building operations and maintenance. The role supports both local and international employees by facilitating their travel and accommodation needs while maintaining compliance with relevant regulations and organizational policies.

Key Responsibilities

- Oversee end-to-end visa processing for employees, including application coordination, renewals, and liaising with immigration authorities and government bodies such as FIA and MOI. Maintain accurate records of visa statuses and expiration dates.
- Manage domestic and international travel arrangements, working closely with travel agencies to handle flight bookings, ticket changes, cancellations, and refunds.
- Coordinate hotel bookings for business trips, conferences, and events, ensuring accommodations meet the requirements of employees and foreign guests.
- Take responsibility for building operations and maintenance by coordinating with vendors and managing daily operational activities.
- Arrange vehicle transportation services including rental cars, chauffeur-driven vehicles, and shuttle services, ensuring timely pick-ups and drop-offs.
- Serve as the primary contact for facilities-related inquiries from employees, vendors, and external partners.
- Maintain and update Standard Operating Procedures (SOPs) related to facilities management.
- Manage office inventory, giveaways, and clearance processes for resigned employees.
- Handle medical insurance renewals and endorsements, as well as fuel card activities including activation and deactivation for eligible staff.
- Organize ad hoc projects such as away day activities and maintain daily task lists and checklists.
- Provide pick and drop services for VIP guests between office, hotel, and airport locations.

Required Qualifications

- Graduate or Master’s degree with a minimum of 2 years’ relevant experience.
- Proven background in facilities management, travel coordination, or similar administrative roles.
- Strong organizational skills with the ability to multitask and prioritize effectively under pressure.
- Excellent communication and interpersonal skills, capable of professional interaction at all levels.
- Familiarity with visa regulations, travel logistics, and hotel booking procedures.
- Detail-oriented with a proactive approach to problem-solving and process improvement.
- Ability to handle extensive workload efficiently and meet stringent deadlines.

Preferred Qualifications and Benefits

While specific benefits are not detailed, joining Telenor Shared Services Pakistan offers an inclusive and diverse work environment that fosters professional growth. The organization supports employees in developing their skills and achieving their career aspirations within a culture of openness and collaboration.

This role is based in Islamabad and falls under the Direct Fixed Term Contract (DFTC) job group within the Facility Management department of Telenor Shared Services Pakistan. Please note that the outlined responsibilities and goals are indicative and may evolve to meet organizational needs.