Facility Technician

This role involves managing and overseeing the facilities operations of a restaurant branch during assigned shifts. The primary focus is to ensure smooth startup and shutdown procedures, maintain compliance with standard operating procedures (SOPs), coordinate with vendors, troubleshoot equipment issues, monitor critical systems in real time, and maintain accurate documentation and reporting. The goal is to uphold operational excellence while providing a safe and efficient working environment.

Key Responsibilities

- Startup / Shutdown Operations: Execute and supervise all facility-related startup and shutdown tasks at the beginning and end of each shift. Ensure that kitchen, dining, storage, and utility areas are fully operational at shift start and properly secured at shift end.

- Vendor Engagement: Liaise with maintenance, cleaning, pest control, and other service vendors. Monitor vendor performance against agreed service level agreements (SLAs) and report any deviations promptly.

- Monitoring: Continuously monitor critical systems such as HVAC, electrical, plumbing, refrigeration, and lighting throughout the shift. Detect and resolve any anomalies immediately to avoid operational disruptions.

- Documentation: Keep detailed and accurate logs of inspections, maintenance activities, incidents, and vendor visits. Ensure maintenance and repair records are updated in accordance with company standards.

- SOP Compliance: Enforce adherence to company SOPs related to safety, hygiene, and maintenance. Conduct regular checks and provide feedback to improve processes.

- Line Walks: Perform both scheduled and unscheduled inspections in kitchen, dining, storage, and utility areas to identify facility issues. Escalate concerns and track corrective actions until resolution.

- Reporting / Ticketing: Create, update, and close facility-related tickets using the company’s ticketing system. Prepare daily shift reports for the Area Facilities Manager detailing activities, incidents, and completed work.

- Troubleshooting: Diagnose and repair electrical, mechanical, plumbing systems, and kitchen equipment to ensure continuous restaurant operations.

Required Qualifications

- Diploma of Associate Engineering (DAE) in Electrical, Mechanical, or a related field.

- 4 to 5 years of experience in facilities operations within the restaurant or food service industry.

- Proven hands-on experience in diagnosing and resolving technical faults in HVAC, electrical, and food service equipment.

- Strong troubleshooting skills with the ability to quickly identify and fix issues to minimize downtime.

- Solid knowledge of restaurant facility systems including HVAC, electrical, plumbing, and kitchen equipment.

- Good coordination and communication skills for effective interaction with vendors and internal teams.

- Familiarity with SOPs related to safety, hygiene, and maintenance in a food service environment.

- Problem-solving aptitude and the ability to make quick decisions under pressure.

- Basic computer literacy, including proficiency in Excel, ticketing software, and email communication.

- Flexibility to work shifts, including weekends and holidays, based on branch operational requirements.

This position offers the opportunity to play a critical role in maintaining the operational integrity and safety of a busy restaurant environment. Candidates with strong technical skills and a proactive approach to facilities management will thrive in this dynamic setting.