Posted Mar 11, 2024 282 views
As a Customer Relations Manager, you will play a pivotal role in fostering strong relationships with our clients, ensuring their needs are met and expectations exceeded. You will be the primary point of contact for customers, managing inquiries, addressing concerns, and collaborating with internal teams to guarantee the timely and secure delivery of goods.
Customer Engagement: Proactively communicate with clients to understand their transportation requirements. Build and maintain strong, positive relationships with key accounts.
Issue Resolution: Address customer concerns promptly and effectively, finding solutions to ensure customer satisfaction. Collaborate with internal departments to resolve issues related to shipments, delays, or other logistics challenges.
Client Support: Provide assistance and guidance to clients on our services, rates, and additional offerings. Offer personalized support to clients, ensuring a smooth and hassle-free experience.
Feedback Collection: Gather customer feedback to identify areas for improvement and implement necessary changes. Conduct regular satisfaction surveys to gauge customer experience and identify opportunities for enhancement.
Collaboration: Work closely with the operations team to coordinate and monitor the status of shipments. Collaborate with sales and marketing teams to identify potential growth opportunities and contribute to business development.
Qualifications:
Bachelor's degree in business, logistics, or a related field. Proven experience in customer relations or a similar role within the logistics industry.
Job Details
Faisal Movers Express
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