This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Jul 08, 2026 262 views
PKR. 15,000 - 15,000/Month
- FLC Fast Link Courier is seeking a dedicated, professional, and customer-focused Customer Service Executive to join our growing team. The ideal candidate will play a key role in delivering exceptional customer service, supporting daily operations, and contributing to business growth through effective communication and client engagement. This position requires excellent interpersonal skills, the ability to multitask in a fast-paced environment, and a proactive approach to problem-solving. Candidates with experience in customer service, logistics, courier services, or telesales will be preferred
- Coordinate with the operations team to ensure smooth shipment processing and service delivery.
- Maintain accurate customer records and update relevant information in company systems.
- Prepare reports and perform general administrative and multitasking duties as assigned.
- Support day-to-day office operations and contribute to achieving company objectives.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and WhatsApp.
- Handle customer complaints and provide timely, effective resolutions to enhance customer satisfaction.
- Make outbound calls to generate new business opportunities and conduct follow-ups with prospective clients.
- Maintain strong and positive relationships with existing customers to encourage repeat business and loyalty.
- Coordinate closely with the operations team to ensure smooth and accurate shipment processing and delivery.
- Perform administrative duties including data entry, maintenance of product information, and usage of customer relationship management software.
- Utilize help desk tools and complaint management systems efficiently to track and resolve customer issues.
- Manage and update the knowledge base to ensure accurate and current information is available for customer support.
- Demonstrate strong organizational skills to handle multitasking and prioritize workload effectively.
- Apply problem-solving skills to address customer concerns and improve service processes.
- Maintain comprehensive product knowledge to provide accurate information and assist customers effectively.
- Adhere to company policies and procedures while maintaining a positive attitude and commitment to continuous improvement.
Skills
Communication Skills
Problem Solving
Product Knowledge
Data Entry
Time Management
Help Desk Tools
Outbound Calling
Multitasking
Organizational Skills
Conflict Resolution
Customer Engagement
Basic Computer Proficiency
Complaint Management System
Product Information Management
Customer Relationship Management (CRM) software
Fast Links Courier
- Lahore
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
Customer Relationship Executive
Pro Link Design & Construction, Lahore, Pakistan
Posted Jul 24, 2026I found a job on Rozee!
Zohaib Ali
Marketing Manager
Digital Online Devices
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
