Posted Jul 06, 2026 8009 views
Assistant Support Manager will provide essential support to the Customer Support Manager with supporting client relationshipmanagement and fostering team collaboration and ensuring compliance with internal policies/proceduresand regulatory requirements, in order to contribute to the efficient operation of the Global Remittances
Division.
Responsibilities
- Support the administration and processing of global remittance transactions in accordance with company policies and regulatory requirements.
- Assist in implementing and monitoring Know Your Customer (KYC) and compliance protocols to mitigate financial risks and avoid fraud.
- Conduct regular data analysis and reporting on remittance activities, helping identify trends, discrepancies, and areas for improvement.
- Collaborate with internal teams and external partners to ensure timely and accurate information flow across functions related to remittance services.
- Utilize banking software and tools proficiently to manage operational tasks and support daily customer service operations.
- Coordinate cross-functional activities to ensure compliance with global remittance regulations and company standards.
- Support risk management by helping to detect, investigate, and prevent fraudulent transactions within remittance processes.
- Work under pressure to meet strict timelines while maintaining attention to detail and quality in all deliverables.
- Communicate effectively with customers and stakeholders to resolve queries and provide clear, accurate information.
- Promote a team-oriented environment by actively participating in knowledge sharing and supporting colleagues without formal team authority.
Skills
Faysal Bank Ltd
Faysal Bank Limited was incorporated in Pakistan on October 3rd, 1994 as a Public Limited Company under the Companies Ordinance, 1984. The Bank’s shares are listed on Pakistan Stock Exchange. Faysal Bank is engaged in Commercial, Retail, Corporate and Islamic banking activities. Barkat is the dedicated Islamic Banking Division of Faysal Bank offering Shariah compliant banking products and services for all segments of the market through its 197 full-fledged Islamic banking branches. Faysal Bank’s footprint now spreads over more than 120 cities with over 400 (including 197 Islamic) branches. With total assets in excess of PKR 444.5 billion, placing it amongst the significant players in Pakistan’s banking industry. Faysal Bank’s ambition is to provide par excellence service to its customers while meeting their financial needs. Faysal Bank Limited has been duly licensed as a Commercial Bank by the State Bank of Pakistan (SBP). Barkat, the dedicated Islamic Banking division of Faysal Bank has also been provided the license to operate as a standalone division having separate Islamic operations from conventional. It carries on banking business activities in line with the Banking Companies Ordinance, 1962.
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