Customer Support Representative

FDS Communications Unverified

Multiple Cities, Pakistan

Posted Jan 08, 2020 130 views Report Job

PKR. 25,000 - 35,000/Month

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Job Description

We are looking forward to adding a highly motivated individual who can handle queries related to the Security Cameras System (DVR, NVR, IP Cameras Etc.) for international clients (particularly USA) via phone & emails.

  • FDS Communications, an International company is looking for energetic and dedicated candidates who possess good English communication skills, with ability to multi task and perform under pressure.
  • Candidates having experience of inbound / outbound calling and web-based services are encouraged to apply.  
  • Successful individuals would be offered Fixed Basic Salary, Attendance Bonus, U.S. Holidays, Eid Holidays & Annual Bonus.

Duties & Tasks:

  • Provide customer support & technical queries resolution via phone & email.
  • Project management, record keeping, and reporting.
  • Identify and escalate priority issues per client specifications.
  • Offer alternative & smart solutions in order to meet accuracy & timeline.
  • Take all necessary measures to ensure client satisfaction.

Skills Required:

  • Strong communication skills
  • Fluency in spoken & Written English, correct grammar, comprehension.

Benefits

  • Professional office environment.
  • Paid Training.
  • Bonuses.

Timings: 08 PM to 05 AM / Mon - Friday (Third Shift - Night) 

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Feb 08, 2020
Posting Date:
Jan 08, 2020
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FDS Communications

Call Center · 1-10 employees - Islamabad, Rawalpindi

pFDS Communications/p

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