Female - Customer Service Representative (CSR)

itechnets is a technology company specializing in IT training and certifications across various domains, including cloud computing, DevOps automation, storage, cybersecurity, and more. We are seeking a motivated Customer Services Representative to join our team and contribute to our growth by driving lead generation and expanding our customer base. This role involves developing and executing effective strategies to attract new clients and support the company’s outreach efforts.

Key Responsibilities

- Research and identify new lead opportunities using platforms such as LinkedIn, Facebook, and other lead generation tools.
- Conduct outreach through targeted email campaigns and cold calls to engage potential customers.
- Maintain and update lead information accurately in company databases.
- Develop and implement innovative strategies for LinkedIn and email outreach to connect with prospective clients.
- Lead the planning and execution of lead generation campaigns from start to finish.
- Provide regular reports to management on lead generation progress, including key metrics, trends, and insights for continuous improvement.
- Utilize strong communication and marketing skills to effectively promote our services to interested audiences.
- Collaborate with operations, business services, and country management teams to analyze, plan, and allocate resources necessary to meet revenue and volume targets.
- Prioritize tasks efficiently, track monthly progress, ensure thorough follow-up, and maintain a systematic approach to all activities.

Required Qualifications

- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Minimum of 2 years of proven experience as a Customer Services Representative or in a similar role, with demonstrated success in lead generation campaigns and achieving measurable results.
- Solid understanding of lead generation techniques, lead management systems, and marketing automation tools.
- Strong analytical skills with the ability to interpret data, derive insights, and make data-driven decisions to optimize campaign outcomes.
- Excellent verbal and written communication skills, with the ability to present ideas clearly to diverse audiences.
- Creative problem-solving skills and a focus on innovation and continuous improvement.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects and meeting deadlines effectively.

Additional Information

- This is a full-time remote position.
- Experience specifically in IT lead generation is required.
- The monthly salary range is Rs 80,000 to Rs 120,000.

If you are passionate about driving business growth through strategic lead generation and enjoy working in a dynamic, technology-focused environment, this opportunity at itech nets offers a platform to grow your career while contributing meaningfully to our company’s success.