Female Customer Support Representative (Junior)

Mad Digi, a dynamic digital marketing and e-commerce agency based in Lahore, is seeking a Junior Female Customer Support Representative to join their growing team at the NFC Society office. This full-time, on-site role offers a monthly salary ranging from PKR 25,000 to 35,000, depending on experience. The working hours are Monday to Friday, from 10 AM to 7 PM. The successful candidate will be responsible for managing customer interactions across various channels, ensuring a smooth and professional experience for clients’ customers. Additionally, the role includes occasional on-camera appearances for office and brand-related content creation.

Key Responsibilities
- Respond promptly and professionally to customer queries via WhatsApp, phone calls, email, and social media inboxes.
- Provide clear and polite answers regarding products, orders, and deliveries.
- Follow up on orders, complaints, and unresolved queries until satisfactory resolution.
- Maintain accurate records of customer interactions and issues.
- Communicate customer feedback and recurring problems to relevant internal teams.
- Occasionally appear on camera for office or brand content as required.

Required Qualifications
- Female candidates only.
- Minimum of 6 months experience in customer support, customer service, or a related role.
- Strong communication skills in both Urdu and English, spoken and written.
- Comfortable appearing on camera with face visible for content creation purposes.
- Reside near NFC Society, Lahore, or have reliable commuting options.
- Organized, patient, and capable of managing multiple conversations simultaneously.

Preferred Qualifications and Benefits
- Lunch provided by the company during working hours.
- Paid overtime for additional hours worked.
- Opportunity to gain hands-on experience working with real e-commerce brands within a growing digital agency.
- Competitive salary based on experience, ranging from PKR 25,000 to 35,000 per month.

Interested candidates are encouraged to apply through the designated job platform with an updated CV. Shortlisted applicants will be contacted for interviews. This is an excellent opportunity for a motivated individual looking to develop their skills in customer support within a vibrant and expanding digital marketing environment.