Fiber Optic Technician

Global Connect Synergy (Pvt.) Ltd

Karachi , Pakistan

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Posted 3 days ago 2 views Report Job

We are seeking a skilled Fiber Optic Technician to join our team, responsible for the on-site installation, maintenance, and troubleshooting of fiber optic network infrastructure. This position involves frequent fieldwork, making it ideal for candidates experienced in ISP field operations and comfortable with hands-on fiber optics tasks. The role requires strong technical knowledge combined with excellent customer interaction skills to ensure seamless network performance and client satisfaction.

Key Responsibilities

- Provide first-level support to end users, addressing their technical concerns promptly.
- Communicate effectively with customers to understand their needs, explain technical issues clearly, and offer basic troubleshooting assistance.
- Respond to client requests, notifications, and service interruptions detected through monitoring tools.
- Diagnose and resolve connectivity problems, including equipment malfunctions, signal issues, and service outages.
- Follow up with customers to confirm that all issues have been resolved satisfactorily.
- Identify and escalate complex problems to Tier II support teams when necessary.
- Conduct link testing and configuration visits at Points of Presence (POP) and client locations.
- Escalate competitive or service-related concerns to the inside sales team or management as appropriate.
- Monitor daily operations of the Network Operation Center and provide technical support as needed.
- Ensure timely maintenance and smooth functioning of communication systems at POP sites.

Required Qualifications

- Diploma of Associate Engineering (DAE) or Intermediate level education.
- 1 to 2 years of relevant work experience in fiber optic installation and network support.
- Solid understanding of TCP/IP, Layer 2 and Layer 3 devices, and general network theory.
- Familiarity with routing and switching protocols, as well as complex transport system hardware and software architectures.
- Experience with network monitoring and troubleshooting tools.
- Working knowledge of various operating systems and platforms, including Linux, Windows Server (2012/2016), Windows 10/11, and VMware environments.
- Proficiency with WIFI routers, access points, MikroTik routers, and Cisco devices.
- Strong knowledge of fiber optics technologies, including single-mode and multi-mode fiber, SFP modules, wavelength division, and media converters.
- Professional and friendly demeanor to build rapport with customers and address their concerns effectively.

This is a full-time position with a monthly salary range of Rs40,000 to Rs45,000. The role requires in-person work at various field locations to ensure hands-on support and maintenance of fiber optic networks.

If you are a motivated technician with a passion for fiber optics and customer service, this opportunity offers a dynamic work environment with the chance to develop your skills in ISP field operations.