Field Dispatch Coordinator

Zones LLC, a global leader in end-to-end IT solutions, is seeking a Field Dispatch Coordinator based in Islamabad, Pakistan. This role is critical in ensuring efficient and accurate execution of field services by supporting the onboarding and training of technicians and engineers, preparing project manuals, conducting pilot installations, and performing quality assurance checks. The Field Dispatch Coordinator will also provide supervisory support to the Field Services Team and act as a key technical resource for escalations, ensuring consistent delivery of customer projects aligned with Zones’ high standards.

Key Responsibilities:
- Conduct pilot installations to validate service scopes and installation procedures for customers.
- Collaborate with the Project Management Office to develop comprehensive project manuals detailing contact information, escalation procedures, scope of services, installation scripts, schedules, team assignments, site maps, and completion checklists.
- Provide onboarding, training, and ongoing support to Field Technicians to maintain service quality and consistency.
- Perform quality assurance assessments to verify that all services meet the Statement of Work (SOW) requirements and client specifications.
- Serve as a dedicated technical support resource for escalations and inquiries from field teams.
- Manage and route subcontractor work orders efficiently.
- Collect and validate deliverables upon project completion for handover to project managers.
- Apply independent judgment and intellectual skills to make decisions that ensure smooth field operations.

Required Qualifications:
- Bachelor’s degree in IT, Business Administration, or a related field.
- Minimum of 5 years’ experience working with PC systems, peripherals, software applications, and operating systems.
- Strong understanding of device connectivity within LAN and WAN environments.
- Willingness and ability to travel, including off-hours, weekends, and overnight stays with prior notice.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively at all organizational levels and through various channels.
- Proven experience collaborating with delivery teams to meet project deliverables.
- Ability to prioritize and manage tasks effectively in a fast-paced, high-pressure environment.
- Voice and data cabling experience, including installation, termination, and testing.
- Strong written and verbal communication skills.

Preferred Qualifications and Benefits:
- Experience with Service Desk operations and IT Service Management (ITSM) tools.
- Knowledge of networking fundamentals.
- Familiarity with FTMA operations and field dispatch coordination.
- Experience using ServiceNow platform.
- Supervisory experience managing resources or teams.

Zones offers a comprehensive benefits package that includes life insurance, optional health insurance, EOBI, and a voluntary pension scheme. Additional employee perks include complimentary meals and access to an in-house gym. The company is committed to fostering an inclusive and diverse workplace, valuing every team member, and providing equal employment opportunities without discrimination.

Shift timings for this position are from 7:00 PM to 4:00 AM Pakistan time. Candidates passionate about innovation in IT and eager to contribute to a dynamic, collaborative environment are encouraged to apply.