Field Supervisor - Pharma

We are seeking a dedicated Healthcare Educator Lead to drive patient education and awareness initiatives within the healthcare and pharmaceutical sectors, focusing primarily on individuals living with diabetes and obesity. This role involves leading and supporting a team of Healthcare Educators to ensure consistent and effective delivery of patient counseling, screening, education, product demonstrations, and follow-up activities across designated pharmacies and clinics. The ideal candidate will play a pivotal role in enhancing patient outcomes through quality education and support.

Key Responsibilities

- Lead, coordinate, and mentor the Healthcare Educator team to maintain high standards of patient education and counseling.
- Oversee diabetes and obesity-related education, screening, assessments, documentation, follow-ups, and product/device demonstrations.
- Conduct regular field visits to pharmacies and clinics to evaluate team performance, ensure service quality, verify compliance, and monitor project implementation.
- Track key performance indicators (KPIs) for the team, identify areas for improvement, and provide constructive feedback and support.
- Maintain accurate records and ensure timely daily reporting and submission of KPI-related data.
- Collaborate closely with the Project Lead and other stakeholders to communicate project updates, operational needs, and address field challenges.
- Ensure strict adherence to standard operating procedures (SOPs), ethical guidelines, privacy laws, data protection policies, and safety reporting requirements.
- Facilitate appropriate patient referrals to clinicians or specialists and promptly escalate any pharmacovigilance incidents, adverse events, or product complaints.
- Travel across assigned locations as necessary to support ongoing project execution and continuous improvement efforts.

Required Qualifications

- Bachelor’s or Master’s degree, or Pharm-D, in a relevant healthcare discipline.
- 0 to 2 years of experience in healthcare, patient education, nutrition, pharmacy, or related fields.
- Familiarity with patient counseling, disease awareness, or experience working in clinics or pharmacies is advantageous.
- Solid understanding of diabetes, obesity, and lifestyle management principles.
- Strong communication, coordination, documentation, and reporting skills.
- Proficiency in English and at least one local language.
- Comfortable using digital tools and educational resources to support patient engagement.

Location: Lahore / Islamabad
Work Mode: On-Field

This position offers the opportunity to lead a motivated team and make a meaningful impact on patient education and health outcomes within the community. If you are passionate about healthcare education and possess the skills to guide and inspire a team, this role provides a dynamic environment to grow professionally while contributing to important health initiatives.