Field Support Officer

The Field Support Officer plays a crucial role in supporting the installation, commissioning, and maintenance of drip irrigation systems. This position ensures that all field activities align with approved designs, project plans, and standard operating procedures. The officer will coordinate field resources, maintain accurate project documentation, and provide after-sales support to customers, contributing to the overall success and sustainability of irrigation projects.

Key Responsibilities

- Assist in planning and executing drip irrigation installation projects in collaboration with Area and Zonal Managers.
- Review approved designs and installation plans to fully understand project requirements.
- Coordinate field manpower, tools, and materials to ensure timely completion of projects.
- Verify that materials received at project sites are in good condition and conform to the approved HEIS proposal.
- Support the installation of head units and pipe networks according to approved layouts and SOPs.
- Liaise with Design Engineers and Logistics teams for technical guidance and additional material needs.
- Report site-related issues promptly and secure necessary approvals before implementing any design or procedural changes.
- Assist in project commissioning and provide training to farmers or farm operators on system operation and maintenance.
- Address after-sales complaints by conducting site visits and coordinating with local technicians for timely resolution.
- Maintain thorough records of material movement, project expenses, site visits, maintenance, and replacement activities.
- Support contractor coordination and verify work and billing for review by the relevant manager.
- Identify opportunities to enhance installation quality, system performance, and customer satisfaction.

Required Qualifications

- Matriculation, F.Sc., or Diploma in Mechanical or Civil Technology.
- 1 to 2 years of experience working on HEIS (High-Efficiency Irrigation Systems) projects.
- Basic knowledge of mechanical and civil works, including pipe fitting and plumbing.
- Strong coordination, communication, and organizational skills.
- Ability to follow technical instructions, approved designs, and SOPs accurately.
- Basic skills in documentation and record management.
- Problem-solving capabilities with a customer-focused approach.
- Willingness and ability to work in the field, coordinate with teams, and meet project deadlines.
- Readiness to travel to project sites as required.

This role offers an excellent opportunity for candidates looking to develop their expertise in irrigation technology and field operations within a dynamic project environment. The position is based in Lahore or Faisalabad, providing a chance to work closely with local agricultural communities and contribute to sustainable farming practices.