Field Support Officer

The Field Support Officer plays a crucial role in supporting the installation, commissioning, and maintenance of drip irrigation systems. This position ensures that all field activities align with approved designs, project plans, and standard operating procedures. The officer will coordinate field resources, maintain accurate project documentation, and provide after-sales support to customers, contributing to the overall success and quality of irrigation projects.

Key Responsibilities

- Assist in planning and executing drip irrigation installation projects in collaboration with Area and Zonal Managers.
- Review approved designs and installation plans to fully understand project requirements and specifications.
- Coordinate field manpower, tools, and materials to ensure timely and efficient project completion.
- Verify that materials delivered to project sites are in good condition and correspond with the approved HEIS proposals.
- Support the installation of head units and pipe networks following approved layouts and standard operating procedures.
- Liaise with Design Engineers and Logistics teams for technical guidance and to arrange additional materials when necessary.
- Report any site-related issues promptly and secure necessary approvals before implementing design or procedural changes.
- Assist in project commissioning and provide training to farmers or farm operators on system operation and maintenance.
- Address after-sales complaints by conducting site visits and coordinating with local technicians to ensure timely resolution.
- Maintain detailed records of material movement, project expenses, site visits, maintenance, and replacement activities.
- Support contractor coordination, including verification of work quality and bill review for managerial approval.
- Identify opportunities to enhance installation quality, system performance, and customer satisfaction.

Required Qualifications

- Matriculation, F.Sc., or Diploma in Mechanical or Civil Technology.
- 1 to 2 years of experience working on HEIS (High-Efficiency Irrigation Systems) projects.
- Basic knowledge of mechanical and civil works, including pipe fitting and plumbing.
- Strong coordination, communication, and organizational skills.
- Ability to follow technical instructions, approved designs, and SOPs accurately.
- Competence in basic documentation and record management.
- Problem-solving skills with a customer-focused approach.
- Willingness and ability to work in the field, coordinate with teams, and meet project deadlines.
- Readiness to travel to project sites as required.

Location

This position is based in Lahore or Faisalabad.

This role offers an excellent opportunity for candidates with relevant technical backgrounds to contribute to sustainable irrigation solutions while gaining hands-on experience in field project management and customer service within the agricultural sector.