Field Technical Coordinator

We are seeking a Field Technical Coordinator to join our team at the Head Office in Islamabad. The ideal candidate will be responsible for conducting site surveys, coordinating field technical teams, monitoring maintenance activities, managing service requests, and ensuring timely responses and closures. This role requires maintaining clear communication with customers and providing accurate technical and operational reports to management. The position reports directly to the Manager Technical, Project Manager, or Head of Operations.

Key Responsibilities:
- Coordinate and assign jobs to field technicians, ensuring the nearest and most suitable technician is dispatched.
- Monitor technician movements, job status, response, and resolution times.
- Manage emergency calls, arrange backup manpower, and follow up on open complaints to guarantee timely job closure.
- Verify technician reports and coordinate leave or absence coverage while escalating delays to management.
- Maintain strong client coordination with bank branch managers, regional managers, security personnel, and internal teams, ensuring professional communication and adherence to escalation protocols.
- Oversee preventive maintenance schedules, generate technician assignments, track planned versus completed jobs, and escalate equipment requiring corrective action.
- Coordinate spare parts procurement and manage inventory for critical spares including UPS batteries, breakers, fuses, and generator consumables, promptly escalating material-related delays.
- Understand and apply electrical safety standards, PPE usage, isolation procedures, LOTO, incident reporting, risk assessment, and emergency response protocols.
- Prepare and consolidate daily, weekly, and monthly reports covering complaints, technician deployment, SLA status, PM progress, breakdown analysis, and manpower utilization.
- Monitor service-level agreements (SLAs) and key performance indicators (KPIs) such as response time, resolution time, complaint closure rates, preventive maintenance completion, repeat complaints, technician productivity, and emergency response compliance.
- Utilize ticketing, helpdesk, ERP, and CMMS systems to manage work orders, track complaint progress, and maintain operational reporting. Advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, dashboards) are advantageous.

Required Qualifications:
- Diploma of Associate Engineering (DAE Electrical) or an equivalent technical qualification.
- Additional diploma or certification in maintenance, electrical systems, or project management.
- 3 to 5 years of relevant experience, preferably in electrical maintenance coordination, field service operations, multi-site maintenance, technical helpdesk/service desk, facilities maintenance, telecom power maintenance, or banking/ATM/branch maintenance.
- Working knowledge of electrical power systems commonly used in commercial sites and bank branches, including UPS, batteries, generators, ATS/AMF panels, distribution boards, MCCB/MCB/ACB, transformers, earthing, lighting, and power distribution.
- Strong troubleshooting skills for power failures, UPS and battery backup issues, generator faults, tripping, voltage problems, lighting failures, panel faults, cable faults, and earthing concerns.
- Proficiency in coordinating field teams, managing SLAs, and handling client-sensitive environments such as banking branches with strict security and operational protocols.
- Competence in computer applications including MS Excel, MS Word, email, ERP/CMMS, and ticket/work-order management systems.

Preferred Qualifications and Benefits:
- Experience in the banking sector is highly desirable due to the critical nature of branch operations and customer-facing services.
- The ability to work calmly under pressure, multitask effectively, and demonstrate strong follow-up and escalation skills.
- A customer-oriented mindset with honesty, discipline, and readiness to work extended hours during emergencies.
- Exposure to power and energy projects within a dynamic and professional work environment.
- Competitive salary package with opportunities for professional growth and career development based on performance.

This is an in-person role based in Islamabad. Interested candidates who meet the above criteria are encouraged to apply before the closing date. Only shortlisted candidates will be contacted.