Posted Mar 25, 2024 829 views
This position is for our US based client named as Blue Star Manufacturing (pvt)LTD at their Lahore office. Blue Star Mfg. is ISO Certified. We produce premium quality products. Our products are used in major countries of the world and well-liked. Excellence, innovation, and fashion have been the motivating principles behind Blue Star from its very foundation.
Duties:
- Implement and administer procedures to enhance operations
- Receive, prioritize, process and identify incoming orders (via email, phone, fax etc.) according to the sales policy and customer requirements
- Advising customers about delivery schedules and after-sales service
- Manage volume of incoming phone calls
- Identify and assess customers’ needs and take care of their concerns.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Handle other administrative tasks in the office setting.
Requirements:
- Bachelor / Master with 2-3 years’ experience in the international e-commerce industry.
- Excellent data entry skills with keen attention to detail
- Customer service skills with a natural American English accent.
- Good communication and interpersonal skills
- Confidence, motivation and determination
- The ability to work well as an individual and with the team
- Capability to work under pressure and achieve the targets – must have
Notes:
Timings: 6 pm - 2.30 am (Night Shift)
Benefits
- 50% Monthly gross salary will be given to you as a performance bonus twice a year
- 14 days of annual paid Leaves
- 08 days of sick leave
- 10 Days of Casual Leave
- Group Life Insurance
- EOBI
Job Details
Finclude is a fintech & IT recruitment services provider company. Finclude specializes in building business, tech and risk teams for fintechs, banks and other companies building the fintech ecosystem. We work with banks, fintechs & IT companies in Pakistan and the Middle East region to build tech teams.
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