Business Development cum Customer Support Representative (female Only)

Finogix Solutions is seeking a dedicated Business Development cum Customer Support Representative to join our dynamic team. This role emphasizes building and maintaining strong customer relationships, driving sales growth, and providing exceptional customer support. The ideal candidate demonstrates a professional British accent, fluent spoken and written English, and a minimum of three years of experience in customer support, sales, or business development. Responsibilities include engaging with clients, handling inquiries, generating leads, and closing business opportunities while maintaining high levels of customer satisfaction. This position requires excellent communication, negotiation, and persuasion skills, a confident telephone manner, and the ability to handle objections effectively. Candidates must be self-motivated, target-oriented, and well-organized with proficiency in CRM systems, MS Office, and Google Workspace. Willingness to serve UK and international clients and hold a bachelor's degree is preferred. This role does not involve managing a team but offers the opportunity to develop career skills in a supportive environment focused on client success and business growth.
Responsibilities

Manage inbound and outbound customer communications with professionalism and clarity using a British accent.
Provide prompt and effective customer support by addressing queries, resolving issues, and offering product or service information.
Develop and maintain strong relationships with clients by understanding their needs and delivering tailored business solutions.
Identify new sales prospects through research and outreach, utilizing CRM tools to track and manage leads.
Conduct sales presentations and negotiations that align with client requirements and company objectives.
Follow up consistently with potential and existing clients to nurture leads and drive sales closure.
Maintain accurate and detailed records of customer interactions, sales activities, and transactions in CRM software.
Collaborate with other departments to align customer support and business development strategies.
Monitor market trends and competitor activities to identify business opportunities and propose improvements.
Meet or exceed daily, weekly, and monthly sales and customer support targets and goals.
Utilize MS Office and Google Workspace for effective documentation, communication, and reporting.
Stay updated on product knowledge and industry developments to provide accurate information to clients.