Posted Jun 08, 2026 170 views
First Step International is seeking dedicated Data Entry and Customer Support Staff to join our dynamic team. This role focuses on ensuring the accuracy and integrity of data entered into our systems while providing exceptional support to our customers. The ideal candidate will have strong skills in data accuracy, proficiency with Microsoft Excel, and a solid understanding of data validation techniques. This position requires individuals who can manage large volumes of information efficiently and maintain a high level of attention to detail. Additionally, the role involves directly supporting customers by addressing inquiries and resolving issues in a timely manner, fostering positive client relationships and enhancing overall customer satisfaction.
This position holds significant responsibility as it involves managing a large team of 100 individuals. The person in this role must effectively coordinate, guide, and support team members to ensure that data management and customer service standards are consistently met. Leadership skills, effective communication, and the ability to maintain team motivation in a fast-paced environment are critical. The candidate will play a key role in streamlining processes, improving data quality, and delivering outstanding customer service that aligns with First Step Internationals commitment to excellence.
Responsibilities
- Enter and update data accurately in company databases and systems.
- Validate data against source documents to ensure completeness and accuracy.
- Utilize Microsoft Excel to organize, analyze, and report data efficiently.
- Support customers by addressing questions, resolving problems, and providing information promptly.
- Manage and coordinate a large team of 100 staff, fostering teamwork and high performance.
- Train new team members on data entry protocols and customer support procedures.
- Monitor team progress and productivity, providing feedback and support as needed.
- Maintain confidentiality of all customer and company information.
- Identify areas for process improvement within data entry and customer support operations.
- Collaborate with other departments to resolve data discrepancies and customer service issues.
- Ensure compliance with company policies and industry regulations related to data management.
- Prepare reports summarizing data quality and customer support performance metrics.
- Handle customer complaints professionally and escalate issues to higher management when necessary.
- Promote a positive and supportive work environment that encourages professional growth.
- Continuously update knowledge of data management tools and customer support best practices.
Skills
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