Fleet Operations & Compliance Specialist

Bykea is seeking a motivated, detail-oriented, and execution-focused individual to join its expanding Fleet Operations team as a Fleet Operations & Compliance Officer. This role is vital in ensuring the smooth execution of daily fleet activities, maintaining accurate operational records, monitoring compliance with established processes, and coordinating effectively with drivers, vendors, and internal teams. The position combines field operations, system monitoring, process audits, reporting, and operational coordination to uphold operational discipline, enhance efficiency, and support the continued growth of the B-Fleet.

Key Responsibilities

Fleet Management – Systems & Software Compliance:
Ensure accurate and timely recording of vehicle, driver, maintenance, collection, and operational data within fleet management systems. Monitor software usage to guarantee operational teams follow prescribed workflows. Conduct regular data audits to identify and correct missing or inaccurate records. Maintain up-to-date records on vehicle status, availability, utilization, and deployment.

Driver Pipeline & Onboarding:
Maintain a steady pipeline of qualified drivers to support fleet expansion and replacements. Coordinate driver screening, verification, documentation, and onboarding processes. Ensure all necessary agreements, security deposits, and documentation are completed before vehicle allocation. Monitor onboarding turnaround times and resolve any operational bottlenecks. Manage driver replacements to minimize vehicle downtime.

Vehicle Acquisition & Deployment:
Assist in sourcing and acquiring fleet vehicles. Coordinate vehicle inspections, documentation, ownership transfers, and ensure deployment readiness. Track vehicles throughout acquisition, preparation, and allocation stages. Ensure efficient deployment in line with established procedures and maintain updated acquisition and deployment pipelines.

Operational Audits & Process Compliance:
Conduct routine audits of fleet operations, documentation, and internal processes. Ensure adherence to standard operating procedures related to vehicle handovers, returns, inspections, collections, and maintenance. Identify discrepancies and follow up on corrective actions. Perform periodic physical verification of fleet assets and documentation. Track audit findings and escalate unresolved issues to management.

Vehicle Maintenance & Servicing:
Monitor preventive maintenance schedules and ensure vehicles are serviced on time. Coordinate with garages, workshops, and service providers for scheduled maintenance and repairs. Track servicing compliance, repair turnaround times, and vehicle downtime. Accurately record maintenance activities and expenses in fleet management systems. Identify overdue servicing and coordinate timely resolution.

Collections Monitoring & Operational Controls:
Oversee daily rental collections and identify overdue or missed payments. Collaborate with relevant teams to ensure timely follow-up and resolution of collection exceptions. Maintain accurate collection records reconciled with operational systems. Identify recurring payment or process issues and recommend corrective measures. Support implementation of controls to minimize operational and financial risks.

Operational Reporting & Performance Improvement:
Maintain daily and weekly dashboards covering fleet utilization, driver availability, vehicle deployment, collections, and servicing. Track key performance indicators and highlight exceptions requiring attention. Prepare regular operational reports for management. Identify inefficiencies and recommend workflow improvements. Coordinate with internal teams to ensure timely execution and closure of operational tasks.

Required Qualifications

- Bachelor’s degree in Business Administration, Management, Finance, Economics, or related fields.
- 0 to 3 years of experience in operations, business administration, coordination, or related areas. Fresh graduates and candidates with transferable skills are encouraged to apply.
- Strong organizational, analytical, and problem-solving abilities.
- Proficiency in Microsoft Excel, Google Sheets, and standard business applications.
- Excellent written and verbal communication skills in English and Urdu.
- Ability to coordinate effectively with drivers, vendors, and internal teams.
- Strong attention to detail and capability to manage multiple responsibilities simultaneously.
- Willingness to conduct field visits, operational inspections, and audits.
- Proactive, hands-on approach with a strong sense of ownership and accountability.

Preferred Qualifications and Benefits

Prior experience in fleet management, logistics, mobility, or transportation operations is advantageous but not mandatory. This role offers a unique opportunity to gain hands-on experience in fleet management, business operations, and mobility services within one of Pakistan’s leading technology-enabled transportation platforms. The successful candidate will collaborate with experienced operations professionals, contribute to fleet business expansion, and develop practical skills in asset management, operational controls, process improvement, and business execution. This position is ideal for someone motivated to build a long-term career in business and operations management within a fast-paced, execution-driven environment.