We are looking for a disciplined and highly organized Floor Manager – Operations to lead and oversee the daily operations of our expanding organization. This role demands a strong leader capable of managing a large, multi-departmental team, ensuring smooth day-to-day activities, enforcing company standards, and fostering a culture of accountability, professionalism, and continuous improvement. The ideal candidate will be instrumental in driving operational excellence and supporting the organization’s growth objectives.
Key Responsibilities
- Lead and manage all daily business operations to ensure efficient and high-quality service delivery.
- Supervise, develop, and motivate a large team across various departments.
- Enforce strict adherence to company SOPs, policies, quality standards, and operational procedures.
- Monitor departmental performance using KPIs, operational reports, and regular performance evaluations.
- Identify operational challenges and implement effective solutions to enhance efficiency and productivity.
- Collaborate with senior management to execute business goals, strategic initiatives, and organizational improvements.
- Maintain high standards of client experience, operational discipline, and workplace professionalism.
- Oversee workforce planning, scheduling, performance management, staff coaching, conflict resolution, and team development.
- Ensure seamless coordination among departments including operations, administration, inventory, maintenance, and support services.
- Promote a culture of ownership, accountability, teamwork, and continuous improvement throughout the organization.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred.
- Minimum of 3 to 5 years of experience in Operations Management.
- Proven track record managing large teams within a structured organizational environment.
- Experience in industries such as hospitality, healthcare, retail, manufacturing, logistics, FMCG, or other service-based sectors is advantageous.
- Strong leadership, decision-making, organizational, and people management skills.
- Excellent communication, reporting, and problem-solving abilities.
- Ability to perform effectively under pressure while maintaining operational excellence.
- Solid understanding of SOP implementation, KPI management, and team performance systems.
- Proficiency in Microsoft Office and operational reporting tools.
Preferred Qualifications and Benefits
We seek a leader who builds systems rather than excuses—someone who leads with professionalism, maintains discipline, proactively solves operational challenges, and drives continuous organizational growth and excellence. This is a full-time position offering a monthly salary range of Rs50,000 to Rs70,000. The role requires working on-site to ensure hands-on leadership and effective team coordination.
If you possess the leadership qualities, operational expertise, and execution mindset necessary to lead a high-performing organization, we encourage you to apply and contribute to our mission of excellence.