Floor Manager

We are seeking a dedicated Floor Manager for our Boat Basin branch to oversee daily operations and ensure an exceptional customer experience. The ideal candidate will have a strong background in managing retail or service environments, with the ability to lead a team effectively while maintaining high standards of service and operational efficiency. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced setting.

Key Responsibilities
- Supervise and coordinate the activities of floor staff to maintain smooth operations.
- Ensure excellent customer service by addressing client needs and resolving any issues promptly.
- Monitor inventory levels and assist with stock management to avoid shortages or overstock situations.
- Implement company policies and procedures consistently across the branch.
- Train, motivate, and evaluate team members to enhance performance and professional development.
- Maintain a clean, safe, and organized work environment in compliance with health and safety regulations.
- Collaborate with other departments to support overall business goals and improve operational efficiency.
- Prepare reports on sales, staff performance, and customer feedback for senior management review.

Required Qualifications
- Bachelor’s degree or higher diploma in any relevant field.
- 1 to 3 years of experience in a supervisory or managerial role, preferably within retail or hospitality sectors.
- Strong leadership skills with the ability to manage and inspire a diverse team.
- Excellent interpersonal and communication abilities.
- Proficient in basic computer applications and point-of-sale systems.
- Ability to multitask and work effectively under pressure.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in customer service management or knowledge of the boating or marine industry will be considered favorably. The position offers an opportunity to grow within a dynamic company and contribute to a well-established branch. Further benefits and compensation details will be discussed during the interview process.