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Posted Oct 23, 2020 1 views
A qualified and skilled professional with an experience of at least 2-3 years in a Banking Call Center with outstanding communication skills and a pleasant personality.
Requirements:
- Minimum graduate
- Excellent communication skills in English; both verbal and written
- Product Knowledge
- Quality Focus
- Documentation Skills
- Listening Skills
- Patience
- Positive Attitude
- Problem-Solving skills
- Ability to Work Under Pressure
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize, and manage time effectively
Responsibilities:
- Provide First Level Review of complaints initiated by customers
- Assign complaints to Service Quality Assurance Department for RCA
- Resolve each complaint within defined TAT
- Follow up to ensure that appropriate actions were taken on customers' requests
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customer's needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete solution/information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Go the extra mile for a quick solution
- Manage large amounts of incoming calls and emails
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Handle high level escalations by working closely with Manager
- Work with Line Manager to ensure proper customer service is being delivered
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years (Banking Sector)
Apply Before:
Nov 23, 2020
Posting Date:
Oct 23, 2020
ForeePay Private Limited
Information Technology · 51-100 employees - Karachi
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